Pave Bank - Client Success Manager
Upload My Resume
Drop here or click to browse · Tap to choose · PDF, DOCX, DOC, RTF, TXT
Requirements
• Experience: 8+ years of progressive experience in Commercial, Client Success, Account Management, or a strategic client-facing role, with 3+ years managing and scaling teams (preferably in a global capacity). • Track Record: Proven ability to define and execute a high-growth Client Success strategy that resulted in documented success in NRR/retention within a complex FinTech, SaaS, or digital banking environment. • Domain Expertise: Deep understanding of the financial technology landscape, including digital assets, crypto, Web3, and technology-driven financial infrastructure. • Leadership Qualities: Exceptional executive presence, communication, and negotiation skills, capable of influencing senior leaders both internally and externally. • Data & Analytics: Highly analytical and comfortable using data (usage patterns, health scores, financial projections) to make strategic, operational, and resourcing decisions.
Responsibilities
• Client Success Strategy & Revenue Accountability • Define the Global Strategy: Drive the long-term strategy for the Client Success organization, ensuring alignment with Pave Bank’s overall revenue and product goals. • Expansion Pipeline: Own the commercial strategy for identifying, qualifying, and closing expansion revenue opportunities (upsell and cross-sell) within the existing client base, managing the Client Success pipeline, and targets. • Monetization & Adoption: Lead high-stakes commercial negotiations with enterprise accounts to secure long-term, profitable partnerships, accelerate product adoption, and feature utilization. • Client Success Excellence • Client Success Excellence: Design, implement, and optimize the Client Success workflow and strategies to drive efficiency and data-driven decisions. Contribute to internal knowledge-sharing and help build the playbooks for onboarding, adoption, and revenue generation. • Voice of the Client: Act as the voice of the customer internally, working directly with the Tech, Operations, and Compliance leaders to influence the product roadmap and prioritize client-critical initiatives.
Benefits
• Immediately (No notice period) • More than 3 Months • Yes, I am a citizen or permanent resident • Yes, I hold a valid work visa / permit that does not require employer sponsorship • No, I will require employer sponsorship • Optional – if yes, please briefly describe your needs so we can provide reasonable accommodations. You may leave this blank if not applicable.
No credit card. Takes 10 seconds.