Wrike - Manager, Customer Success (North America Enterprise)
Requirements
• Proven Leadership Experience: 5+ years of experience leading, scaling, and mentoring high-performing Customer Success or Account Management teams with high spend accounts ($100K+). • Enterprise Savvy: Deep understanding of enterprise organizational structures, complex procurement processes, and change management methodologies required to drive adoption in Fortune 500 environments. • Data-Driven DNA: Strong analytical skills with a proven track record of converting usage metrics, health scores, and financial data into actionable churn-mitigation and retention strategies. • Exceptional Communication: Mastery in navigating executive-level conversations, managing complex negotiations, and building relationships with C-suite stakeholders. • Strategic Problem Solver: Ability to thrive in a fast-paced environment, making high-impact decisions and balancing team management with commercial strategy. • AI First Mindset: Leveraging AI tools to enhance work internally and externally. • Standout Qualities • Expertise in Collaborative Work Management (CWM): Prior experience with Wrike or similar platform ecosystems, understanding how to map business processes to digital solutions. • Predictive Retention Champion: A proven history of designing frameworks that catch at-risk signals before they translate into red accounts or churn. • Team Dynamics • You will report directly to the Director of Customer Success and collaborate closely with regional Sales Directors, Professional Services leads, and Enterprise Account Executives. Your team consists of seasoned, highly collaborative enterprise experts who value autonomy, professional development, and transparent feedback. You will step into a collaborative culture that relies on collective intelligence, mentorship, and celebrating shared wins. • Our Work Style • At Wrike, we practice what we preach. We leverage our own cutting-edge collaborative work management platform every day to streamline communication, eliminate silos, and drive operational transparency. We look for leaders who embrace asynchronous workflows, value data over assumptions, and continuously seek ways to optimize execution through technology.
Benefits
• Flexible Time Off (FTO) • Company 401(k) Match • Parental Leave: 18 Weeks Maternity / 4 Week Paternity • 2 Volunteer Days • Health (medical, dental & vision) Insurance (EEs + Dependents) • Disability (STD, LTD) & Life Insurance Plans (2x Salary, Capped) • Working from Home Allowance ($40 / Monthly) • $500 Working from Home home office set-up Stipend • Your recruitment buddy will be Aziza Talhi, Senior Recruiter. • The range below reflects the total on-target earnings (including base salary and performance-based bonus potential) for this full-time position and applies to all U.S. locations, excluding benefits and other incentives. The final offer within this range will consider factors such as the role, seniority level, geographic location, and employment contract type. An individual’s work location, unique skills, experience, and relevant educational background will also influence the final offer. For tailored compensation details based on your preferred location, please discuss with your recruiter during the hiring process. • $130,000—$166,000 USD • Who Is Wrike and Our Culture • We’re a team of innovators and creators who solve the complex work problems of today and tomorrow. • Hybrid work mode • Hybrid work mode • Wrike is our people, not a place. With 1,000+ employees collaborating across nearly every time zone, we support talent through 10 global hubs — Australia, Costa Rica, Cyprus, Czechia, Estonia, France, India, Ireland, Japan, and the United States — offering flexible ways of working that include remote work, hybrid environments, and co-working spaces across many locations. • While flexibility looks different across teams and regions, employees located near certain hubs — particularly in Prague (CZ), Nicosia (CY), Bangalore (IN), and Rennes (FR) — are generally expected to collaborate in person around 2–3 days per week, balancing the flexibility of distributed work with opportunities for in-person collaboration and connection. • Our persona • Our persona • 💡 Smart: We love what we do, and we’re great at it because this is our domain. Our combined knowledge in this space is unmatched. • 💡 Smart: • 💚 Dedicated: We get up every day focused on helping our customers win. We’re committed to helping our teammates win, too! • 💚 Dedicated: • 🤗 Approachable: We're friendly, easy to get along with, considerate, and helpful. • 🤗 Approachable: • Our culture and Values • 🤩 Customer-Focused • 🤩 Customer-Focused • We care about our customers. We understand the customer journey, experience, and value derived from Wrike. Decision-making and action-taking are done with the customer in mind.
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