fluidstack - Global Workplace Experience Lead

San Francsisco, California, US$140k - $205k+ Equity3w ago

In Office Staff NA Retail Logistics Customer Support Lead

Requirements

• A love of details. The things most people don’t notice until they break. • Kindness and warmth in how you show up for the people in your building every day. • A hospitality mindset. You think about experience, not just maintenance. • Clarity, approachability, and precision in communication, especially when things go wrong. • You have run an office or workspace before and take pride in making it a place people enjoy being. • You manage vendors and service providers with care: expectations are set, performance is tracked, and conversations happen early when standards slip. • You’re organized and self-directed. You don’t need a daily task list from a manager to know what needs doing. • You welcome non-traditional paths into this work. If you’ve managed spaces, logistics, or operations in any context (hospitality, events, coworking, retail) that counts. • YOU’LL THRIVE HERE IF YOU • Care about details. The small parts, even the parts no one else sees, matter to you. • Care about the human. When you set up a space, you’re thinking about the person who’ll be sitting in it eight hours a day. • Enjoy solving problems before anyone notices there was one. You find that satisfying, not thankless. • Want to make something really great. A well-run office is a quiet act of care for everyone in it. • WHAT ADDITIVE VALUE LOOKS LIKE • Experience managing office openings, buildouts, or relocations. • Familiarity with workplace technology (access systems, desk booking, AV). • A hospitality mindset — you think about experience, not just maintenance.

Responsibilities

• Complete onboarding and learn Fluidstack’s workplace standards, vendor landscape, and office-specific context. • Shadow the current setup (or audit from scratch if you’re opening a new cadence): space layout, recurring issues, vendor performance, employee sentiment. • Build relationships with building management, key vendors, and your local team. • Identify 3 quick wins you can deliver in your first month that improve the daily office experience. • Own all vendor relationships for your office: cleaning, catering, maintenance, supplies. Hold them to agreed standards. • Implement the shared workplace standards, adapted for your location. • Run a lightweight feedback loop with employees in your office. Know what’s working and what isn’t. • Manage your office’s operational budget with clear tracking and no surprises. • Your office runs smoothly and consistently. Employees trust that the space will be well-maintained and well-managed. • You are the first point of escalation for workplace issues in your office. Problems are resolved quickly and transparently, or escalated with clear context. • You have a clear operating rhythm: weekly vendor check-ins, monthly budget reviews, quarterly planning. • You proactively surface issues and proposed solutions rather than waiting for direction.

Benefits

• San Francisco$160K – $205K • New York City$145K – $185K • Austin$140K – $175K • We are committed to pay equity and transparency. • This range represents our good-faith estimate of the compensation for this role at the time of posting. Total compensation may also include equity in the form of stock options and is dependent on experience, skills, qualifications, and location. • Please Note: we have set up limits for applications: • Candidates may not apply more than 2 times in any 100 day span for any job. • Candidates may not re-apply to the same role within 365 days if not presented with an offer. • Upload your resume here to autofill key application fields. • Drop your resume here! • Parsing your resume. Autofilling key fields... • Please note: the maximum file size is currently limited to 1MB. • or drag and drop here • Fluidstack is an in-person company (this is not a remote position). Please identify your preferred office location(s). • London, United Kingdom • New York, New York • San Francisco, California • Note: If you are based in California, please mark N/A. • When providing your answer, please take into account additional time you’d like to take between leaving your current company and starting here. • Tell us about something you’ve built/done that you think is genuinely cool, big or small, work or personal. • You can select more than one option for how you heard about us. • Agency or Non-Fluidstack Recruiter • Fluidstack Recruiter • Fluidstack Website • Job Board (Indeed, Glassdoor, etc.) • Recruiting Event