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Jobs(31,365)/Customer Support Lead Role(70)/fluidstack (42) - Global Workplace Experience Lead
fluidstack

fluidstack - Global Workplace Experience Lead

San Francsisco, California, US$140k - $205k+ Equity2mo ago
In OfficeStaffNARetailSoftwareLogisticsNonprofitCustomer Support LeadEmployee Experience ManagerOffice ManagerCoachingLever

Requirements

• We exist to make humanity more free. For most of human history, you farmed or you starved. Technology gave people more time for the things they wanted to do, instead of things they had to do. Powerful AI will be the biggest lever for human choice we've ever built - but only if models are aligned with what humanity actually wants. There are groups building AI who don't share these goals. Whoever deploys frontier compute infrastructure fastest will decide whether AI expands human freedom or shrinks it. • We're singularly focused on delivering 10 to 100s of GWs of compute faster than anyone else, rethinking every layer of the stack. We acquire power, design and build data centers, and operate them - with teams spanning hardware and software. Speed and scale are our key differentiators. Come be a part of building civilization-scale infrastructure for AI. • We hire people who care deeply about this problem space. If that is you, please apply! • How We Operate • How We Operate • Extreme ownership. Full autonomy. Own things end to end often taking on scope outside your core role without being asked to get things done. • Extreme ownership. • Velocity. We drive everything forward as fast as possible. • Velocity. • First principles. Challenge every assumption. Zero analogy thinking, no egos, the best idea wins. • First principles. • Love of the game. The frontier of AI is the most interesting problem of our time. We put in long hours at high intensity to push the frontier forward. • Love of the game. • The People Team • The People Team • Examples of key problems the team is working on • Build the people function from scratch, fast enough to keep up with 10x growth. We grew headcount 10x in the last year and we're not slowing down. You'll build the systems, programs, and team from nothing, and make them work before we outgrow them. • Build the people function from scratch, fast enough to keep up with 10x growth. • Reinvent people operations around AI. Doing this by hand doesn't scale to a workforce growing this fast on a team this lean. You'll put AI at the core of how the function runs, so a small team supports many times its number. • Reinvent people operations around AI. • Own the culture and comms as the company scales. When a company scales this quickly, staying connected and aligned doesn't happen on its own. You'll own the internal comms, events, and rhythm that keep a multi-site team that's growing fast bound to a shared culture. • Own the culture and comms as the company scales. • Role Scope • Role Scope • Manage the Office Managers across every Fluidstack location, setting the bar for how each office should run and holding them to it. • Set and maintain the workplace standard that holds across every office, so the day-to-day experience doesn't depend on who's running which building. • Own the global workplace budget, rolling up spend across every office and catching problems before they show up in a quarterly review. • Negotiate and manage vendor relationships that operate across multiple offices, giving Office Managers a strong foundation to run day-to-day vendors locally. • Act as the point of escalation for workplace issues that outgrow what a single Office Manager can resolve alone, from a lease issue to a multi-office rollout. • Hire, coach, and develop new Office Managers as Fluidstack opens new sites. • The below is a starting point. We always make space for exceptional people, so if you don't fit this role exactly, tell us where you would. • The below is a starting point. We always make space for exceptional people, so if you don't fit this role exactly, • tell us where you would • You've managed a team of people who each own their own site, space, or territory, and you know how to hold a consistent bar without micromanaging local judgment calls. • You've run a multi-location vendor program before and understand the leverage and consistency it takes to make a broader contract actually work at each site. • You've owned a budget that rolls up across multiple sites and can catch problems before they show up in a quarterly review. • You coach managers to solve their own problems rather than solving every problem for them. • You've hired and onboarded people into an operations or workplace role and can tell quickly who's going to be great at it. • You communicate clearly under pressure, especially when something breaks across more than one office at once. • Bonus: Experience opening new offices or scaling workplace programs across multiple countries. Familiarity with workplace technology platforms used across locations, such as access systems, desk booking, or AV. • Bonus:

Responsibilities

• Complete onboarding and learn Fluidstack’s workplace standards, vendor landscape, and office-specific context. • Shadow the current setup (or audit from scratch if you’re opening a new cadence): space layout, recurring issues, vendor performance, employee sentiment. • Build relationships with building management, key vendors, and your local team. • Identify 3 quick wins you can deliver in your first month that improve the daily office experience. • Own all vendor relationships for your office: cleaning, catering, maintenance, supplies. Hold them to agreed standards. • Implement the shared workplace standards, adapted for your location. • Run a lightweight feedback loop with employees in your office. Know what’s working and what isn’t. • Manage your office’s operational budget with clear tracking and no surprises. • Your office runs smoothly and consistently. Employees trust that the space will be well-maintained and well-managed. • You are the first point of escalation for workplace issues in your office. Problems are resolved quickly and transparently, or escalated with clear context. • You have a clear operating rhythm: weekly vendor check-ins, monthly budget reviews, quarterly planning. • You proactively surface issues and proposed solutions rather than waiting for direction.

Benefits

• To provide greater transparency to candidates, we share base pay ranges for all US-based job postings. Our compensation package includes base salary, equity for all full time roles, benefits, and, for applicable roles, commissions plans. • This range reflects a good-faith estimate based on the applicable pay scale, the range previously established for this role, the compensation of individuals currently in equivalent positions, and/or the budgeted amount for the position. Actual compensation may vary based on experience, qualifications, and other factors. • We welcome compensation discussions if this range doesn't meet your requirements. Outstanding candidates may be eligible for adjusted terms, plus meaningful equity that ensures you benefit directly from the company's long-term performance. • Total compensation may also include equity in the form of restricted stock units. • Please Note: we have set up limits for applications: • Candidates may not apply more than 2 times in any 100 day span for any job. • Candidates may not re-apply to the same role within 365 days if not presented with an offer. • Upload your resume here to autofill key application fields. • Drop your resume here! • Parsing your resume. Autofilling key fields... • Please note: the maximum file size is currently limited to 1MB. • or drag and drop here • Fluidstack is an in-person company (this is not a remote position). Please identify your preferred office location(s). • London, United Kingdom • New York, New York • San Francisco, California • Note: If you are based in California, please mark N/A. • When providing your answer, please take into account additional time you’d like to take between leaving your current company and starting here. • Tell us about something you’ve built/done that you think is genuinely cool, big or small, work or personal. • You can select more than one option for how you heard about us. • Agency or Non-Fluidstack Recruiter • Fluidstack Recruiter • Fluidstack Website • Job Board (Indeed, Glassdoor, etc.) • Recruiting Event

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