carwow - Manager of SME Account Management
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Requirements
ā¢ Proven experience as a people leader, with a strong track record of coaching, mentoring, and driving performance ā¢ Comfortable managing ambiguity and making confident operational decisions in a fast-paced environment ā¢ Strong commercial acumen with experience in account growth, upselling, and revenue-driving activities ā¢ Ability to balance strategic thinking with hands-on execution ā¢ Excellent communication and stakeholder management skills ā¢ Deep understanding of sales or account management disciplines, with the ability to elevate team capability ā¢ Ability to work in our London Office for a minimum of 3 days a week - being on hand and available for our team (this role will be 95% office based, with very occasional travel to partners where required)
Responsibilities
ā¢ Team Leadership & Development ā¢ Lead, coach, and develop a team of Account Managers with varying skill sets and areas of focus ā¢ Create an inclusive, collaborative, and high-performance culture where individuals are empowered to take initiative and ownership ā¢ Act as a strong advocate for your team, identifying growth opportunities and supporting career development ā¢ Provide hands-on coaching through call listening, feedback, and sales technique development ā¢ Lead the team effectively through change and ambiguity, maintaining clarity and momentum ā¢ Performance & Delivery ā¢ Own team productivity, performance, and morale, driving consistent delivery against departmental targets ā¢ Support the team in growing dealer share of wallet, improving offer volume and strength, and increasing overall partner performance ā¢ Act as an escalation point for day-to-day operational decisions, including dealer behaviour disputes, suspensions and goodwill cases ā¢ Identify and remove blockers to ensure the team can operate efficiently and effectively ā¢ Continue contributing to key initiatives and accounts while overseeing multiple projects and priorities ā¢ Commercial Excellence & Enablement ā¢ Drive best-in-class account management practices, including upsell and adoption of additional services ā¢ Advance sales enablement by embedding strong sales techniques, frameworks, and coaching within the team ā¢ Act as a subject matter expert, providing guidance on complex commercial scenarios and opportunities ā¢ Ensure the team consistently delivers value to partners and maximises commercial outcomes ā¢ Process & Structure ā¢ Embed scalable processes and proven structures that enable the team to achieve outstanding results ā¢ Continuously identify opportunities to streamline workflows and improve operational efficiency - not being afraid to start afresh with something if we can make it better ā¢ Maintain a strong understanding of company performance, market trends, and industry dynamics to inform decision-making
Benefits
ā¢ š“ 28 days' holiday increasing to 35 with length of service, plus extras for house moves, weddings and more! ā¢ š Employee-friendly share options ā¢ š° Pension scheme via Royal London - up to 5% company contribution ā¢ ā¤ļøāš©¹ Vitality private healthcare insurance ā¢ š Monthly coaching sessions with Spill - our mental wellbeing partner ā¢ šŖ Inclusive parental, partner and shared parental leave including up to 20 weeks' full pay maternity and shared parental leave, and 8 weeks' full partner pay, as well as fertility treatment and pregnancy loss policies ā¢ š§š½ Bubble childcare support and discounted nanny fees for little ones ā¢ šļø 'Work from abroad for a month' annual scheme ā¢ š§ Generous learning and development budget ā¢ š„ļø Ā£500/ā¬550 home office budget ā¢ Diversity and inclusion is an integral part of our culture. We know that diverse teams are strong teams, so we welcome those with alternative identities, backgrounds, and experiences to apply for this position. We make recruiting decisions based on experience, skills and potential, so all our applicants are treated fairly and equally.
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