Spruce Systems, Inc. - Technical Program Manager (TPM)

• 1. Customer & Program Ownership • Serve as the primary point of contact for assigned customer programs • Build deep, trusted relationships with technical and executive stakeholders (CTOs, CIOs, product leaders, procurement teams) • Understand customer objectives and uncover the “problem behind the problem” • Maintain clarity between what is requested vs. what is contractually agreed vs. what is technically feasible • Operate confidently in public sector and enterprise contracting environments • 2. Technical Program Delivery • Translate customer and policy requirements into executable technical delivery plans • Partner closely with engineering and product teams to define epics, milestones, and delivery roadmaps • Participate actively in technical conversations (cloud architecture, APIs, containers, identity systems, digital signatures, etc.) • Independently field technical questions (e.g., AWS vs GCP tradeoffs, deployment models, integration patterns) • Must be technically fluent enough to: • Participate in architecture-level discussions without relying on engineering escalation • Understand system design tradeoffs and communicate implications clearly to non-technical stakeholders • 3. Contract-Aware Execution • Read, interpret, and execute against customer contracts and SOWs • Identify obligations, constraints, and deliverables within agreements • Ensure delivery aligns with contractual commitments and scope boundaries • Support translation of contract requirements into technical execution plans • (This is a core requirement of the role, not optional.) • 4. Multi-Program Management • Manage multiple concurrent engagements across private and public sector customers • Prioritize effectively across competing demands and delivery timelines • Determine when to escalate, when to unblock independently, and when to engage engineering resources • Protect engineering time by filtering, structuring, and reducing unnecessary meeting load • 5. Execution Excellence & Stakeholder Management • Lead recurring customer meetings, technical working sessions, and executive updates • Run structured governance cadences across internal and external stakeholders • Deliver clear communication in high-stakes environments • Maintain strong alignment across engineering, product, and customer leadership teams • 6. Risk, Dependency & Delivery Management • Identify delivery risks early and proactively mitigate across teams • Manage dependencies across engineering, product, and customer stakeholders • Ensure alignment on scope, timelines, and technical feasibility • Surface gaps between customer expectations and delivery reality