Head of Product Success (Media)

protegeUnited States1w ago

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Requirements

7+ years of experience in operations, customer success, deal operations, sales fulfillment, chief of staff, or client delivery roles—ideally in media, AI, or tech
Proven experience managing teams and complex, multi-stakeholder projects
Strong operational instincts—you can design systems, not just run them
Excellent communication and stakeholder management skills
Comfort operating in fast-moving, ambiguous environments
Experience working with AI-driven media or emerging creative technologies
Background in a startup or high-growth environment
Experience owning post-sale delivery for enterprise or strategic partners

Product & Deal Fulfillment
Own end-to-end fulfillment for Media deals, from pre sales sampling through to final delivery
Oversee execution across video, audio, and motion capture pipelines, ensuring consistency and quality
Partner closely with Sales, Partnerships, Engineering, and Product to translate deal terms into executable plans
Manage scope, timelines, resourcing, and risk across multiple concurrent deals
Operations & Process
Design, implement, and continuously improve operational workflows for the Media vertical
Build scalable systems for scoping work, scheduling, production tracking, and delivery
Establish clear success metrics, reporting, and accountability across projects
Identify bottlenecks and proactively solve for scale, efficiency, and quality
Team Leadership
Manage and grow a media product success team for each vertical
Set clear goals, roles, and expectations for team members
Coach and develop high-performing operators and project leads
Foster a culture of ownership, clarity, and execution excellence
Cross-Functional Collaboration
Serve as the primary point of coordination between Media, Product, Engineering, Sales, Product and external partners
Provide feedback loops to Product and Engineering based on delivery learnings and partner needs to shape future product offerings
Support strategic planning for new Media offerings and capabilities

This role is critical to Protege AI’s Media success. You’ll define how we deliver and retain clients, not just what we sell, shaping partner trust, revenue durability, and the foundation for scaling our Media vertical.