MoonPay - Manager, KYC Operations

• Manage, develop, and hire (as needed) a team of KYC Operations Analysts, fostering high performance and operational rigor. • Set individual and team KPIs; provide regular reporting and insights on the health of KYC Operations. • Oversee the end-to-end KYC review process across all MoonPay products, ensuring quality, consistency, and compliance with regulatory • and internal policies. • Own QA frameworks for the KYC team; monitor output quality and implement corrective actions where needed. • Own and continuously improve KYC operational workflows, procedures, and documentation while translating compliance policy into clear, scalable operational processes. • Identify and propose improvements to tooling, workflows, and automation, partnering with Product and senior stakeholders. • Drive strategic alignment across Compliance, Legal, Product, and Operations. • Act as the operational domain authority on KYC. • Manage day-to-day operations with identity vendors. • managing or leading an operational team, with a track record of driving team performance. • in KYC, AML, or financial crime operations within crypto, fintech, payments, or financial services. • Deep expertise in customer due diligence (CDD), enhanced due diligence (EDD), sanctions and PEP screening, customer risk assessments, and ongoing monitoring. • Strong process design • able to translate complex compliance • into clear, scalable operational workflows. • Data-driven decision-making; comfortable setting KPIs and analyzing performance trends. • Clear, direct written and verbal communication; able to engage effectively with senior stakeholders. • working cross-functionally with Compliance, Legal, Product, and Engineering teams. Nice-to-have: • Familiarity with crypto, stablecoin, and Web3 business models and the regulatory landscape. • working with compliance tooling or case management systems in a KYC/AML context. • Prior exposure to working alongside BPO teams or in a multi-vendor operational environment. • Pay for performance equity bonus and Moonshot award. • Unlimited holidays, private healthcare