Buildkite - Senior DevOps Support Engineer
Requirements
• Customer Centric Mindset – Deep commitment to delivering world-class support with empathy and patience • Customer Centric Mindset • Technical Expertise – Strong coding or scripting ability with experience in Bash, Ruby on Rails, or Golang • Technical Expertise • DevOps and Cloud Knowledge – Solid experience with CI/CD tools and platforms including Linux, AWS, GCP, Azure, Terraform, and Kubernetes • DevOps and Cloud Knowledge • Problem Solving Skills – Confident in independently tackling complex technical issues and guiding customers to solutions • Autonomous and Proactive – Able to work independently, identify opportunities early, and take initiative to drive meaningful improvements • Autonomous and Proactive • Excellent Communication – Skilled at articulating technical detail clearly to customers and internal teams across distributed environments • Excellent Communication
Responsibilities
• Independently resolve highly technical CI/CD, software, and infrastructure issues for enterprise customers • Provide support through Slack, Zoom, Email, Plain, and Community Forum • Lead customer-facing retrospectives and planning sessions to improve their Buildkite experience • Identify opportunities to prevent future support issues and drive the design and implementation of proactive solutions • Contribute to and maintain open source tools such as Bash plugins and Golang-based utilities • Publish documentation updates and proactive communications that improve the customer journey • Act as a voice for customers, ensuring their feedback shapes internal product and process improvements • Own and improve support workflows, simplifying how the team operates and delivers • Mentor peers and foster an inclusive, supportive environment within the team
Benefits
• 20 days paid annual leave plus 10 days sick & carer's leave — actively encouraged, we want you to be at your best and time off is a part of that. • 20 days paid annual leave plus 10 days sick & carer's leave • An ongoing remote-work allowance to help you do your best work — we want you to have everything you need, from great wifi to wellness options that are right for you. • An ongoing remote-work allowance to help you do your best work • Retirement and health coverage (based on your region) — build towards your future, your way. • Retirement and health coverage • (based on your region) • 16 weeks paid parental leave for primary carers (6 weeks for secondary) — becoming a parent is life changing and we’re committed to supporting you and your family through it. • 16 weeks paid parental leave for primary carers (6 weeks for secondary) • Confidential EAP & mental health support — sometimes life gets hard. You should be able to access the resources and support you need. • Confidential EAP & mental health support • Support for learning and growth — with time and budget for conferences, courses, and coaching so you have the opportunity to grow, improve your craft, and build mastery. • Support for learning and growth • Flexibility to work from anywhere in the world for up to 6 weeks a year — great work doesn’t have to happen from one desk. • Flexibility to work from anywhere in the world for up to 6 weeks a year • Exact benefits may vary slightly by country. We'll walk through the specifics for your location.
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