Lyrebird Health - Head of UK Customer Delivery

lyrebirdhealthRemote - United Kingdom+ Equity1w ago

Remote Director EMEA Healthcare Head of Customer Success Delivery Manager Reporting Customer Relations Segment Data Analysis Operations Management

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Responsibilities

Oversee the delivery of healthcare products and services to UK customers in operations roles.
Develop strategies for improving customer service experiences within the United Kingdom market segment.
Collaborate with cross-functional teams to ensure seamless integration between various departments involved in delivering end-to-end solutions to clients.
Monitor and report on delivery performance metrics, identifying areas of improvement through data analysis and feedback collection from customers and internal stakeholders.
Engage directly with UK customer representatives to understand their needs better and provide tailored support for complex inquiries or issues that require immediate attention.
Manage relationships with key partners within the healthcare industry, including suppliers, distributors, and other relevant organizations involved in product delivery processes across different regions of the United Kingdom.
Develop comprehensive reports on customer feedback trends to inform business strategies aimed at enhancing overall service quality for UK customers.
Participate actively in team meetings with representatives from various departments, including marketing, sales, and operations, providing valuable insights into the needs of our target audience within this specific geographic region.
Lead by example to foster a positive work culture that prioritizes customer satisfaction as an essential aspect of business success in delivering healthcare products across different regions throughout Europe.

Benefits

Equity options likely mentioned as part of compensation but not quantified within this text snippet.
Insurance coverage is a standard benefit for many positions and may be available to the Head of UK Customer Delivery role but isn't detailed in this posting.