gen-trellis - Senior Principal Backend Engineer, Conversational AI
Requirements
• While you don’t need all of these to be successful in this role, we think you’ll be more successful the more you have. • 7+ years’ experience developing software in a production environment • 4+ years’ experience in a senior engineer role • Ability to lead projects from conception through execution • Production experience with Node.js and Typescript • Proven experience working in backend systems, designing RESTful APIs and codifying business logic on top of data stores • Familiarity with GCP, Looker, BigQuery are a plus • Exceptional ability to communicate clearly and concisely, particularly in Slack and technical documents • Experience in product development where you were a key decision maker • Cross-functional leadership and collaboration experience • Meticulous: You pay attention to detail and take pride in what you deliver • Articulate: You succinctly and effectively communicate verbal and written technical and non-technical ideas and topics • Kind, not (just) nice: You provide tough feedback in a clear and concise manner that does not diminish or belittle the recipient • Opinionated: You bring strong opinions to discussions but are willing to change your mind when presented with new or better information • Product-minded: You focus on the “why” just as much as the “what” or “how” • Collaborative: You work within your team and cross-functionally to build consensus and achieve results • Autonomous: You are self-motivated, able to hold yourself accountable, and can generate high-value work with little direct supervision • WHY TRELLIS? BECAUSE YOU DESERVE A CAREER THAT’S EXCITING, MEANINGFUL, AND SURROUNDED BY PEOPLE WHO LIFT YOU UP. • We’re a group of curious, mission-driven humans rewriting the insurance experience and having a lot of fun along the way. At Trellis, you’ll make a real impact on a product millions rely on, and grow alongside a company that’s scaling fast. • WHAT SETS TRELLIS APART: • ✨ A transparent, collaborative culture where ideas win, not titles • 🚀 Big opportunities to take ownership and chart your growth • 💰 Competitive compensation (75th+ percentile) • 🏡 Fully remote across the US & Canada • 🎉 Quarterly virtual and/or in-person events that keep us connected • PLUS, THE BENEFITS ARE BUILT TO SUPPORT YOUR WHOLE LIFE: • 🌴 Flexible vacation (yes, actually flexible) • 🩺 Health insurance starts day one • 🧘 Wellness programming, because balance matters • 💸 401(k) and HSA contributions, FSAs, bonuses & equity opportunities • 🐣 Paid parental leave • 👉 If you want a role where you’ll grow, be trusted, and build something that genuinely improves people’s lives, Trellis is the place. Join us.
Responsibilities
• Own the ideation and execution of high-impact projects that directly influence the user experience and business outcomes • Flesh out and evolve the Conversational AI Engineering roadmap alongside product and technical leadership • Incept projects: identify opportunities, design solutions, and lead implementation • Guide integration efforts with external agencies and insurance carriers • Normalize, rank, and evaluate results using ML-based predictions to determine optimal user paths • Work closely with our Data Science team to leverage MLMs in tools like DataRobot for retention forecasting and decision logic • Ensure scalability and performance across the platform as we continue to grow
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