Fresha - Senior IT Ops Engineer
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Requirements
• 4+ years of experience in IT operations or similar technical role • Experience with Google Workspace administration and Slack management • Experience in fast-growing technology companies • Ability to code and use AI tools extensively for automation and efficiency • Strong understanding of information security frameworks, particularly ISO27001 • Experience with enterprise device management and deployment at scale • Knowledge of networking fundamentals and troubleshooting • Familiarity with security tools and incident response procedures • Experience supporting remote and hybrid work environments • Strong vendor management and procurement skills • Excellent problem-solving and communication abilities • Ability to work across multiple time zones and support global operations • Experience with cloud platforms (AWS, Azure, GCP) • Knowledge of compliance frameworks beyond ISO27001 • At Fresha, we value passion and potential as much as specific skills. If you're enthusiastic and eager to learn, we encourage you to apply, even if you don't meet every listed requirement. We believe in fostering growth and providing the support needed for you to excel in your role.
Responsibilities
• Support and maintain our ISO27001-certified environment, ensuring continuous compliance • Support employee onboarding and offboarding processes, including device setup and account management. • Manage global laptop deployment and hardware provisioning for employees worldwide. • Maintain network connectivity and infrastructure across multiple sites • Assist with security investigations and incident response activities • Resolve IT issues and provide technical support within office environments • Collaborate closely with security, compliance, and other technical teams • Coordinate with vendors and suppliers to procure office technology and IT equipment • Establish and maintain meeting room technology standards across all locations • Monitor and optimise IT systems' performance and reliability • Maintain documentation of IT processes, procedures, and inventory • This list is not exhaustive, and there may be other activities you are required to deliver.
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