synthesia - Business Systems Administraton
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Requirements
• 3+ years of experience as a Salesforce Administrator in a fast-paced environment. • Advanced experience with Flow Builder and complex automation design. • Expert-level knowledge of Salesforce configuration (Lightning App Builder, custom objects, validation rules, permissions, etc.). • Demonstrated experience implementing AI-powered solutions for enrichment, automation, or training. • Strong stakeholder management skills with the ability to translate business needs into scalable system design. • Experience with tools such as Clay, Gong, ChatGPT integrations, or other LLM-based workflows. • Familiarity with AI-powered productivity and automation platforms. • Experience with prompt engineering or AI training for business use cases. • Understanding of machine learning concepts and their practical CRM applications. • Basic knowledge of Apex or Lightning Web Components (helpful but not required).
Responsibilities
• SALESFORCE CONFIGURATION & MANAGEMENT • Act as a strategic partner to our operations and GTM teams, designing robust, scalable automations and intuitive user experiences in Salesforce. You’ll help ensure our CRM is both powerful and simple to use. • DATA MANAGEMENT & GOVERNANCE • Own data quality and hygiene across the revenue tech stack. Conduct regular audits, implement governance frameworks, and design processes that ensure accuracy and trust in our reporting. • AUTOMATION & AI IMPLEMENTATION • Build sophisticated workflows using Salesforce Flows, Workato, Clay, and other automation platforms. Identify opportunities to leverage AI for enrichment, routing, forecasting, and enablement and bring them to life. • INTEGRATION & SYSTEMS SUPPORT • Partner with technical teams to connect Salesforce with the broader business ecosystem. Work with APIs and integration platforms to ensure reliable, scalable system architecture. • TRAINING & ENABLEMENT • Collaborate with enablement teams to support end-user training and documentation. Help drive adoption of new Salesforce features and AI-enhanced capabilities across the business.
Benefits
• Work at the forefront of applied AI in a category-defining company • Help shape the systems powering one of the fastest-growing AI platforms in the world • Collaborate with ambitious, thoughtful teammates across product, engineering, and GTM • Build automation and AI capabilities that directly impact company growth • If you’re excited about combining Salesforce expertise with cutting-edge AI automation, we’d love to hear from you.
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