Vio - Head of Payments
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Requirements
• 10+ years in payments (acquiring/PSPs/payment methods), ideally in travel, marketplace, fintech, or other MOR-like environments • Proven experience designing and scaling multi-PSP / multi-acquirer setups and improving authorisation performance using practical levers • Strong commercial negotiation track record across processing fees, FX, settlement currencies, disputes/refunds, and SLAs • Comfortable partnering with engineering on architecture: APIs, orchestration concepts, token strategy, observability, and reporting models • Solid operational understanding of MOR payments at scale: disputes/refunds, reconciliation/settlements, fraud, and partner operations • Strong cross-functional leader who can align Product, Engineering, Finance/Treasury, Legal/Compliance, and Customer Support toward shared goals • Structured thinker, independent self-starter, and excellent communicator who can influence senior leadership in an ambiguous, fast-moving environment
Responsibilities
• Payments Strategy, Acquiring & Partner Portfolio • Define payments strategy and build the 2026–2027 payments roadmap aligned with the company’s expansion plans • Design and manage a portfolio approach, including market prioritization and local acquiring expansion in priority growth markets • Own commercials end-to-end: pricing negotiation across processing, FX, disputes/refunds, settlement currencies, and SLAs • Partner closely with the Checkout/Monetisation Product Lead to align the payments roadmap with checkout conversion goals, localisation and payment method strategy, authentication decisions (3DS/SCA), and rollout plan • Payments Performance Optimisation • Establish and run a regular payments performance cadence (dashboards, issues, experiments, outcomes) • Run structured optimisation loop through issuer pattern analysis, soft/hard decline strategy, 3DS/SCA strategy, retries, and failover • Improve unit economics by separating and optimising cost drivers: scheme/interchange, PSP/acquirer markup, FX, disputes/refunds, and fraud • Payments Platform Direction • Define the “primitives” for multi-PSP integration: routing, token strategy, observability, and reporting model • Introduce multi-rail capability and establish dynamic routing + automated failover with incident guidelines and observability • Partner closely with the Payments and Checkout engineering and analytics to ensure payment expansion doesn’t fragment data or stored credentials and remains scalable. • MOR Operations Excellence • Implement stronger and scalable MOR operations (disputes/refunds workflows, reconciliation/settlement automation, fraud management) • Define FX & settlement strategy to reduce FX spread and avoidable conversions (including refund economics), in partnership with Finance & Supply teams • Build and manage the payments operating model and hiring plan • A clear and trusted payments roadmap aligned to business expansion, with the right level of complexity for ROI • A second payment rail live and expanding where it matters, with measurable uplift in acceptance and/or net cost • A regular performance cadence that consistently improves approval rate, conversion, and resilience • MOR operations (refunds/disputes, reconciliation/settlements, fraud) scale with minimal escalations and clear ownership
Benefits
• We are one of the most innovative and fastest-growing accommodation booking platforms in the world today, serving 5 million customers a year and aiming far further. • We are a passionate and diverse team of tech enthusiasts and creatives with a commitment and focus on the traveler above all else - and it shows in our industry-leading TrustPilot score; • We place huge importance on rewarding our employees for the value they generate by giving Stock Appreciation Rights to all employees. • Do you want to know if Vio is the right place for you? Find out by reading about the attitude that thrives at Vio. • Plenty of chances to learn and grow within an open, diverse culture which promotes knowledge sharing, trust and transparency; • A great compensation package, perks and benefits (including significant stock appreciation rights); • Flexible time off (take as many holidays as you need) and a chance to work remotely; • You will be part of a highly international team that enjoys working, eating and playing together in one of the best office locations in Amsterdam; • We value good food and offer catered lunches from various cuisines, great coffee, and the occasional barbecue in our garden; • We enjoy getting together to celebrate our wins with company events in Amsterdam and abroad; • A budget for your dream home office; • Access to free mental health support via OpenUp. • Please note: Although this role can be remote, we are only considering candidates based in GMT-/+3 timezones to optimise team and work alignment. • We encourage people from all ethnic groups, genders, sexuality, ages and abilities to apply. If this job description resonates with you, we want to hear from you! • Vio.Com: Re-imagining Metasearch for Travelers • Vio.Com • : Re-imagining Metasearch for Travelers • Our Core Values and What they Mean to our People
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