Factory - Member of Deployed Staff, Applied AI

San Francisco, CA, United States2w ago

In Office Staff NA Artificial Intelligence Software Product Manager Staff Scientist

Requirements

• An extraordinary ability to take on open-ended problems in unstructured environments and drive them to a result. • A strong technical foundation in the software development lifecycle and systems design. You must reason fluently about how enterprises build and ship software. • A product manager's mindset: organized, analytical, detail-oriented, and able to rally engineers and stakeholders toward a solution. Backgrounds that map well include technical product management at an engineering-led company, solutions architecture, technical consulting, or engineering experience paired with a genuine pull toward customers. • Sharp product intuition and real user empathy, with the credibility to work closely with engineers both at the customer and across our Product and Solutions Engineering teams. • A builder mindset. You are excited to help build the function, not just fill a seat, you are comfortable with ambiguity, and you move fast. • Experience in a high-growth startup environment where roles are fluid and ownership is high is desirable. • This is an in-office position (5 days/week)

Responsibilities

• Own the technical relationship for your accounts from the moment a deal closes, partnering with the Account Executive and Solutions Engineer who landed them. • Immerse yourself in how each customer builds software, locate their biggest sources of friction, and design a deployment plan that transforms them into a software factory. • Get customers live as quickly as possible, then drive sustained adoption and consumption growth. • Work with executives and individual users, finding creative, high-leverage ways to ramp usage. • Build repeatable playbooks and automate the operational work, monitoring consumption and intervening early when usage dips or blockers arise. • Embed with our Engineering and Product teams to turn what you see in the field into native Factory capabilities.