procurify - Senior Customer Success Manager
Requirements
• 5+ years of Customer Success experience in SaaS, with a track record of managing and growing a high-value book of business. • Proven ability to build executive-level relationships and influence across both customer organizations and internal teams. • Strong experience leading multi-stakeholder implementations, rollouts, and change management initiatives. • Thrives in a fast-paced, evolving environment, and is comfortable navigating ambiguity while adapting to a changing culture. • Able to work effectively cross-functionally, aligning with Product, Sales, and Support teams to deliver strong customer outcomes. • Comfortable managing escalations and turning challenges into opportunities for growth. • A data-driven, strategic thinker who proactively identifies risks and opportunities to drive retention and expansion. • Excellent communication, negotiation, and presentation skills, with the ability to influence and drive action. • Passion for customer success, with a customer-centric mindset and a problem-solving attitude. • Experience in procurement, AP automation, or fintech industries is a plus. • For customer-facing roles, maintains an up-to-date LinkedIn profile and ensures it is refreshed upon joining, to reflect their role at Procurify and help maintain a consistent, professional presence across our GTM team.
Benefits
• HELP US MODERNIZE SPEND MANAGEMENT • Procurify is a remote-first company with a big heart and a strong ambition to modernize the way organizations manage business spend. We’re trusted by hundreds of companies around the world — across industries like biotechnology, education, health care, manufacturing, and software — to manage over $30B in spend. We recently closed $50M in Series C funding to help us strengthen our core offering, launch new payment capabilities, and provide customers with an AI-enhanced procure-to-pay experience. Read the press release here https://www.procurify.com/press_release/procurify-raises-50m-series-c/. • BE EMPOWERED TO DO YOUR BEST WORK • We’ve created an environment where personal and professional growth is a real priority. Some of the great perks we offer include: • Flexible working: We’re a remote-first organization with flexible working hours. Work anywhere from within Canada! • Unlimited responsible time off: Work hard, play harder. All team members can take advantage of our unlimited responsible time off policy. • Extended health benefits: We prioritize our team’s health and well-being. We offer a competitive health, vision, and dental package along with an Employee Assistance Program (EAP), and a health and wellness spending account. • Community initiatives: We have a strong commitment to giving back to our communities, including regular volunteer days, our Donate Your Day program, and education lunch and learns. • Stock options: Everyone has a chance to own a part of Procurify with our competitive stock program. • DEI initiatives: We regularly run a diversity, equity, and inclusion roundtable where we host guest speakers and tackle the topics that matter. • Base Salary Range: $72,000 - $92,000 (This range is dependent on experience and not inclusive of any bonus, commission, benefits or equity that might exist in your total compensation package.) • WORK WITH AN AMAZING TEAM • We’ve welcomed team members who were boat captains, funeral directors, swing dancers, competitive gamers, plumbers, and novelists. Everyone has a story and we’re here to embrace them!
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