tailor - Associate Forward-Deployed Product Manager
Requirements
• 2–5 years of experience in product management in either big tech or a startup, and/or management consulting experience; management consulting strongly preferred • Proven customer-facing experience, comfortable in front of both technical and non-technical stakeholders • Sharp, structured thinker who is comfortable with ambiguity and eager to learn and grow • Ownership mindset with an appetite for operational and technical detail • Exceptional written and verbal communication skills • Comfortable with data analysis tools and AI-driven workflows • You build things in your spare time — show us a side project you've vibe coded and walk us through how you approached it • Exposure to ecommerce or physical-product operations — order, inventory, purchasing, fulfillment, or accounting workflows • Familiarity with ERP, 3PL, or commerce platforms • Prior experience onboarding customers onto software
Responsibilities
• Own Day-to-Day Client Communications — Manage day-to-day client communications, including question handling, escalation management, and requests to the client, keeping clients informed and unblocked. • Drive Project Execution & Tracking — Run the execution rhythm of the project: coordinate with the internal development team, maintain project management tools (e.g., GitHub Projects, Jira), and keep status, documentation, and release notes current for internal and client teams. • Client Data & Gap Analysis — Analyze client data to surface gaps, discrepancies, and risks, and support the Senior PM and engineering in solution architecture and functional gap analysis. • Testing, Coordination & Go-Live Prep — Validate every release before it reaches the client, coordinate client testing and sign-off, and own go-live readiness. Testing is how we protect client trust — it is a core part of this role. • Client Training & Enablement — Create training materials and deliver training so client teams are set up to operate the platform independently. • Influence the Platform Roadmap — Develop deep knowledge of the Tailor platform and translate client feedback into product insights that inform the roadmap.
Benefits
• Salary: USD 100,000 to USD 130,000 yearly • Benefits: Health, dental, vision, flexible PTO, and more • You'll work directly with the product team on a fast-growing platform solving real operational pain. If you love being the voice of the customer, reducing friction, and making teams more effective — let's talk. Apply now and help us shape the future of Headless ERP.
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