aiwyn - Customer Support Specialist
Requirements
• 1-2 years of experience in a technical support, customer support, or technical-adjacent role or completion of a technical bootcamp or equivalent training • Excellent problem-solving skills with a proactive approach to troubleshooting. • Strong communication skills, both written and verbal, with the ability to explain complex technical concepts to non-technical users. • Ability to adapt quickly and manage multiple tasks in a fast-paced, evolving environment. • Experience with structured query language (SQL) • Strong process-oriented mindset with a focus on continuous improvement and operational efficiency • Appreciation for data integrity, with a commitment to maintaining clean, accurate, and well-documented records by following established processes • 1. Familiarity with SaaS platforms and cloud-based software solutions. • 2. Experience with customer relationship management (CRM) systems including Zendesk and JIRA. • 3. Strong understanding of accounting principles and experience with accounting or accounts receivable software.
Responsibilities
• Provide expert technical support to customers via support ticket, live chat, and phone, troubleshooting software issues and ensuring a seamless user experience. • Assist in the setup, configuration, and optimization of our software for new and existing customers. • Collaborate closely with our development and product teams to identify, report, and resolve software bugs or feature requests. • Offer training and guidance to customers on best practices for using our software, via email, chat and virtual meetings. • Manage and prioritize support tickets, ensuring timely and accurate resolutions. • Contribute to the development of support documentation, FAQs, and knowledge base articles.
Benefits
• The big-picture value proposition of this role is simple: join us, and you'll be paid competitively to have freedom in solving worthwhile, challenging problems alongside other A-players at a fast growing SaaS startup led by an experienced and successful co-founding team with industry experience. • 1. Adventure travel stipend - you receive a $1,000 travel reimbursement on your work anniversary each year. We encourage our team to recharge and explore the world beyond their home office walls. • 2. Remote, work-from-anywhere culture • 3. Flexible PTO • 4. World Class health benefits - we believe in fostering flourishing teams by providing benefits that go beyond the usual standards - Health, vision, dental, HSA/FSA, and mental health support. • 5. Stock options - every Full Time Employee has ownership in Aiwyn's future and success. • 6. 401(k) matching • Relentless by Design • Owners not Renters • Trust at the Core
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