foodsmart - Member Support Representative (Temporary Part-Time)

• Serve as the first point of contact for all inbound member inquiries, greeting every caller empathetically and patiently. • Accurately document interactions and ongoing resolutions to ensure seamless follow-up. • Efficiently navigate internal FAQs, knowledge base documentation, and standard operating procedures (SOPs) to resolve member questions on the spot. • Document interactions and ongoing resolutions to ensure seamless follow-up. • Ensure member records are accurate and complete. • Multitask using internal tools and resources to perform real-time eligibility checks while delivering clear, empathetic benefits guidance to members. • Field questions about the purpose and importance of Telenutrition. • Match our members with the right dietitian and find appointment times that fit into their lives. • Assist members with troubleshooting platform and account issues and provide basic technology troubleshooting help. • Serve as a resource to troubleshoot, explain, and manage patient inquiries regarding incentive offerings in partnership with internal teams and external vendors. • Maintain a high level of personal accountability when handling sensitive and protected information. • Collaborate with peers, leaders, and other internal groups to find accurate solutions to complex problems. • A strong communicator, both orally and in writing, that can adjust your communication style and preferences to fit various situations. • A disciplined self-motivator: Capable of staying focused, managing your time, and hitting productivity goals in a fully remote environment without direct, in-person supervision. • An active digital communicator: Proactive about reaching out to teammates and leadership via approved communication methods when you have questions or need support. • Able to manage multiple ongoing tasks without missing deadlines or cutoffs. • Resilient, and capable of quickly adapting to changes in workflows and processes, and able to pivot seamlessly when new information is provided. • Able to navigate knowledge bases and multiple systems simultaneously while staying engaged in communication on live calls. • Experienced in solving complex problems that require critical thinking and resource navigation. • Both independently motivated and team-minded, allowing you to manage your own time and tasks to hit your own goals while also supporting your peers and seeking help when needed. • Detail oriented and committed to providing accurate and complete resolutions, and willing to take ownership and responsibility for maintaining these standards. • Goal oriented and able to push yourself to meet both metric and quality goals. • Comfortable with both giving and receiving feedback, both between you and leadership and in a peer-to-peer capacity.