fieldguide - Product Support Representative
Requirements
• Bias towards action. You take ownership of projects end-to-end and see them through to completion, with minimal direction or oversight. • Adaptable. You adjust quickly to changing processes and customer needs. • Nice to have: Familiarity with the integration of merge tags in Microsoft Office applications is desirable.
Responsibilities
• Build trust with customers. Respond quickly and accurately to client requests for assistance, always with a positive attitude. • Provide technical support: Offer prompt and efficient assistance to resolve technical issues related to Fieldguide's platform. Troubleshoot problems via email, phone, or chat, investigating and reproducing issues, and working through fixes with Engineering when needed. • Enhance user experience: Guide customers through the features and functionalities of the Fieldguide platform. Provide tips and best practices for optimal use, ensuring customers can leverage the software to its fullest potential. • Advocate for the customer: Be the link between the customer and Fieldguide’s Engineering, Product, Design team. Be aware of and communicate customer needs internally to help shape the product roadmap. Help the customer participate in deployment of beta features, facilitating a frequent feedback loop. • Bolster onboarding and retention: Assist in customer database setup and template creation to ensure a world-class client experience. • Maintain knowledge base: Contribute to and update the online help resources, FAQs, and support documentation, ensuring they are current and comprehensive for user self-service.
Benefits
• Autofill from resume • Upload your resume here to autofill key application fields. • Drop your resume here! • Parsing your resume. Autofilling key fields... • Preferred Pronouns • or drag and drop here • LinkedIn Profile • Portfolio/Personal Website • If you were referred to Fieldguide, who were you referred by? • Will you now or in the future require visa sponsorship for employment in the United States? • We evaluate the need for immigration and sponsorship support on a case-by-case basis, considering individual circumstances and the requirements of the role.
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