Eve - Director of Enterprise Customer Success
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Requirements
• 8+ years of experience in Customer Success, Account Management, or Strategic Partnerships within B2B SaaS • Proven track record owning and scaling enterprise customer success motions at reputable, high-growth technology companies • Deep experience working directly with executive stakeholders and navigating complex organizations • Commercially minded with strong instincts around renewals, expansion, and customer strategy • Highly charismatic, relationship-oriented, and comfortable operating as the face of the company with customers • Strong operator who can build process, accountability, and rigor while remaining deeply customer-facing • Experience leading and developing high-performing Customer Success teams • Comfortable with frequent travel and in-person customer engagement • Thrives in fast-moving environments and enjoys building systems and processes from the ground up • This role will require at least 50% travel • Final compensation will be determined based on a variety of factors, including but not limited to relevant experience, skills, interview performance, and the scope and level of the role and candidate.
Responsibilities
• Own the enterprise customer success strategy and renewal motion for all strategic accounts, and shape the long-term vision for the enterprise customer journey as the company continues to scale • Build strong executive relationships with enterprise customers through frequent onsite visits, QBRs, and ongoing strategic engagement • Drive renewal outcomes across a rapidly growing enterprise customer base, ensuring strong retention and expansion performance • Establish a proactive, scalable enterprise success playbook and operating cadence • Lead from the front in high-stakes customer situations, including escalations, executive alignment, and renewal negotiations • Partner cross-functionally with Sales, Product, Support, and Leadership to advocate for customer needs and drive long-term account success • Coach and mentor a growing enterprise CS organization • Create a high-touch customer engagement model that strengthens influence, trust, and adoption across executive stakeholders
Benefits
• $225,000—$280,000 USD • 💰 Competitive Salary & Equity💹 401(k) Program with Employer Matching⚕️ Health, Dental, Vision and Life Insurance🩼 Short Term and Long Term Disability🚗 Commuter Benefits*🧑💻 Autonomous Work Environment🖥️ Workplace Setup Reimbursement🏠 Telecomm Stipend🏝 Flexible Time Off (FTO) + Holidays🚀 Quarterly Team Gatherings🥪 In office Perks*
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