gohighlevel - HighLevel - Knowledge Base Associate I

• We’re seeking a motivated Knowledge Base Associate passionate about SaaS product education, and who will help establish the next generation of educated customers in HighLevel. You’ll update, polish, and expand our help documentation, as well as team up with Product, Support, and Marketing, in order to maintain consistency and accuracy of product information. • This pivotal role will serve as the cornerstone for ensuring our customers are equipped with clear, comprehensive guidance while concurrently fine-tuning our internal operations to amplify our marketing impact. • Proven self-starter who excels in a fast-paced, remote SaaS environment. • Exceptional organizational skills; comfortable managing multiple projects from concept through publication. • Demonstrated talent for translating technical concepts into clear, customer-friendly language. • Empathy for end-users and an instinct for anticipating their questions. • Meticulous attention to detail and commitment to style-guide-compliant, error-free deliverables. • Excellent written and verbal communication skills; adept at cross-functional collaboration. • 2-3 years in SaaS, martech, or a related software/marketing field. • 1–3 years creating customer-facing help or “how-to” documentation. • Hands-on experience working in or with small/local businesses (preferred). • Proficiency with screen-capture and video tools (Loom, Jumpshare, etc.) • Deep understanding or, and experience working with/inside, the HighLevel platform. • Equal Employment Opportunity Information