Staff Full-Stack Engineer - Partner Value + Performance Intelligence
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Requirements
• 7+ years relevant experience, at least part of which in a startup or high-growth environment • Strong software engineering practices (coding, unit testing, code reviews, design documentation and collaborative reviews) • Backend development: Experience with modern backend tech stacks (we use Ruby and Elixir, but expertise in Python, Node.js, Go, or similar is valued) • Frontend development: JavaScript/TypeScript, HTML5, CSS3 and knowledge of modern frontend frameworks • Experience building data pipelines, ETL processes, or working with large-scale data processing • Comfort working with both structured and unstructured data • Strong verbal and written communication skills • Alignment with BetterUp's mission of enabling self-driven behavior change • Experience with ML model operationalization or MLOps practices • Familiarity with data transformation and automation tools (Airflow, dbt, etc.) • Background in building internal tools and self-service platforms • Experience with Ruby, Elixir, Rails, EmberJS • Understanding of data warehousing, analytics platforms, or BI tools • Previous work on B2B SaaS products serving enterprise customers • Interest in organizational psychology, talent analytics, or HR tech • What Success Looks Like: • By the end of your first year, you will have: • Delivered automation that measurably reduces manual LOE in insight generation and delivery • Built systems that enable Performance Intelligence to scale to 3-5x more partners • Created tools that democratize Intelligence Layer access across cross-functional teams • Improved data pipeline reliability and insight quality through robust engineering • Contributed to making BetterUp's Performance Intelligence an indispensable strategic platform for our partners • Our team thrives at the intersection of human expertise and AI capability. As an AI-forward company, adaptation and continuous learning are part of our daily work. We're looking for teammates who are excited to evolve alongside technology – people who experiment boldly, share their discoveries openly, and help define best practices for AI-augmented work. These professionals thoughtfully integrate AI into their work to deliver exceptional results while maintaining the human judgment and creativity that drives real innovation. During our interview process, you’ll have opportunities to showcase how you harness AI to learn, iterate, and amplify your impact.
Responsibilities
• Automation & Scale: • Architect and build automation tooling that reduces manual effort in insight generation and delivery by 75%, unlocking our ability to scale from 15-25 partners to hundreds • Design and implement data pipelines that systematically process unstructured data (session recordings, chat logs, behavioral signals) through our Intelligence Layer • Build self-service tooling that empowers cross-functional teams (PICs, Partner Value, Labs) to access and deliver insights without engineering bottlenecks • Develop monitoring and observability systems to ensure insight quality and pipeline reliability at scale • Product Engineering: • Collaborate with product, design, and data science to craft enterprise-grade experiences for Performance Intelligence features on our SPAs frontend (Ember, Lit) and backend services (Ruby, Elixir) • Build robust APIs and interfaces that surface Intelligence Layer capabilities across multiple touchpoints—both in-product and through consultative tools • Partner with ML Engineers and Data Scientists to operationalize unstructured data models and signal detection systems • Strong desire to delight enterprise customers and partners by building software that delivers actionable insights they can't get anywhere else • Infrastructure & Reliability: • Own your components during the entire lifecycle, from planning, development, deployment and maintenance phase • Build scalable and resilient systems using container technologies (Docker, K8s) and cloud infrastructure as code (AWS, Terraform) • Design data infrastructure that handles growing volumes of session recordings, chat data, and behavioral signals while maintaining performance and cost efficiency • Implement data quality checks and validation systems to ensure insight accuracy and reliability • If you have some or all of the following, please apply:
Benefits
• At BetterUp, we are committed to living out our mission every day and that starts with providing benefits that allow our employees to care for themselves, support their families, and give back to their community. • Access to BetterUp coaching; one for you and one for a friend or family member • A competitive compensation plan with opportunity for advancement • Medical, dental, and vision insurance • Flexible paid time off • All federal/statutory holidays observed • 4 BetterUp Inner Workdays (https://www.betterup.co/inner-work) • 5 Volunteer Days to give back • Learning and Development stipend • Company wide Summer & Winter breaks • Year-round charitable contribution of your choice on behalf of BetterUp • 401(k) self contribution • We are dedicated to building diverse teams that fuel an authentic workplace and sense of belonging for each and every employee. We know applying for a job can be intimidating, please don’t hesitate to reach out — we encourage everyone interested in joining us to apply.