Aiwyn - Services Program Manager
Requirements
• Lead the programmatic structure for multiple customer implementation projects, from project kickoff to go-live, ensuring each customer achieves a smooth and successful deployment. • Own high-level project planning and execution, managing scope, milestones, and deliverables while keeping all stakeholders informed with clear, timely communication. • Collaborate with internal teams—from Sales to Customer Success to Product—to ensure seamless handoffs and alignment on client outcomes. • Facilitate change management strategies, working with client leadership to prepare, train, and engage their teams to maximize long-term value. • Proactively identify and mitigate risks, addressing challenges swiftly to maintain project momentum and client confidence. • Monitor and report on project progress, providing customers and leadership with transparent performance updates and success metrics. • Championing the client implementation experience, ensuring every interaction reflects Aiwyn’s commitment to partnership, innovation, and measurable impact. • Drive continuous improvement by contributing to the refinement of playbooks, processes, and tools that make implementations more scalable and efficient. • 3+ years of program management, consulting, or implementation experience in SaaS or technology services (or equivalent client-facing experience). • Strong organizational and communication skills; comfortable managing multiple projects at once. • Demonstrated ability to lead customer-facing projects and deliver measurable outcomes. • Experience working with cross-functional teams in dynamic environments. • PMP, CSM, or similar certification is helpful but not required. • Bachelor’s degree or equivalent work experience. • Experience working in the accounting firm industry • Experience with ClickUp Work Management Software • Experience working with Hubspot and Jira • Relentless by Design • Owners not Renters • Trust at the Core
Responsibilities
• Lead the programmatic structure for multiple customer implementation projects, from project kickoff to go-live, ensuring each customer achieves a smooth and successful deployment. • Lead the programmatic structure for multiple customer implementation projects • Own high-level project planning and execution, managing scope, milestones, and deliverables while keeping all stakeholders informed with clear, timely communication. • Own high-level project planning and execution • Collaborate with internal teams—from Sales to Customer Success to Product—to ensure seamless handoffs and alignment on client outcomes. • Collaborate with internal teams • Facilitate change management strategies, working with client leadership to prepare, train, and engage their teams to maximize long-term value. • Facilitate change management strategies • Proactively identify and mitigate risks, addressing challenges swiftly to maintain project momentum and client confidence. • Proactively identify and mitigate risks • Monitor and report on project progress, providing customers and leadership with transparent performance updates and success metrics. • Monitor and report on project progress • Championing the client implementation experience, ensuring every interaction reflects Aiwyn’s commitment to partnership, innovation, and measurable impact. • Championing the client implementation experience • Drive continuous improvement by contributing to the refinement of playbooks, processes, and tools that make implementations more scalable and efficient. • Drive continuous improvement
Benefits
• The big-picture value proposition of this role is simple: join us, and you'll be paid competitively to have freedom in solving worthwhile, challenging problems alongside other A-players at a fast growing SaaS startup led by an experienced and successful co-founding team with industry experience. • Adventure travel stipend - you receive a $1,000 travel reimbursement on your work anniversary each year. We encourage our team to recharge and explore the world beyond their home office walls. • Adventure travel stipend • Remote, work-from-anywhere culture • Flexible PTO • World Class health benefits - we believe in fostering flourishing teams by providing benefits that go beyond the usual standards - Health, vision, dental, HSA/FSA, and mental health support. • Stock options - every Full Time Employee has ownership in Aiwyn's future and success. • Stock options • 401(k) matching • 401(k) matching • Our Values: • Relentless by Design • Owners not Renters • Owners not Renters • Trust at the Core • Trust at the Core
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