Offshore Launch - Operations Admin/Property Manager
Requirements
• Strong bias for action—you don’t wait to be told what to do • High attention to detail and follow-through • Ability to manage multiple moving parts without losing accuracy • Clear, proactive communication • Comfort working in a fast-paced, execution-focused environment • Systems thinker—someone who looks for ways to improve how things are done • If you take ownership, move fast, and care about delivering real results—not just completing tasks—you’ll thrive in this role. • 2+ years experience in property management, hospitality, or administrative support. • Strong organizational and communication skills, with a focus on handling guest interactions professionally. Minimal accent preferred. • Proficiency in Excel, Word, and online form creation tools for tracking and managing guest information. • Ability to manage multiple properties and efficiently track guest requirements. • Familiarity with short-term rental platforms and booking systems (e.g., Hostaway). • Comfortable coordinating check-ins, check-outs, and guest registrations across various properties. • Tech-savvy and quick to learn new software tools for property management operations. • Ability to work remotely and independently while maintaining high service standards. • Compensation & Benefits (to be provided by Offshore Launch): • Up to $1500/mo depending on experience • Annual bonus up to 150% of one month's salary, contingent on quarterly performance scores • Performance-based bonuses • Comprehensive HMO policy, including dependents • Note: • The Client is not involved in compensation or benefits. As an employee of Offshore Launch, all compensation and benefits are to be provided by the Agency. • Please note that we anticipate a response from candidates within 24 hours of our outreach. If we do not receive a reply within this timeframe, we will assume that you are no longer interested in pursuing this opportunity.
Responsibilities
• As an employee of Offshore Launch, you are being hired for a unique role within a target Client’s company. We value long-term partnerships, and seek to recruit talent that will serve an individual Client’s business for multiple years. • You will work full-time with the Client company. However, the Agency provides ongoing support to ensure your continued success. As such, we create space for ongoing check-ins, feedback and development through: • Membership in the Offshore Launch Slack workspace • Bi-weekly All Team meetings • Monthly reviews • Your job is to help the Client succeed. • Our job is to help you succeed. • We are a high-performance short-term rental and hospitality management company based in Texas. We manage and operate vacation rental properties with a clear focus on execution, guest experience, and owner satisfaction. • Our team is made up of locals who understand the market deeply and operate with a strong sense of ownership. With decades of experience across real estate development, construction, renovation, and sales, we don’t just manage properties—we build systems that drive consistent results. • We are a customer-first, operations-driven business. That means speed, accuracy, and accountability are non-negotiable. Every process we build and every action we take is designed to create seamless experiences for guests and maximize outcomes for property owners. • Answer incoming phone calls. • Manage guest communication via the Hostaway App, ensuring smooth check-in and check-out experiences. • Ensure renters complete required registration processes based on property guidelines (e.g., pool access, property entry requirements). • Email and track completion of required forms for select properties before guest arrival. • Create and manage digital forms (Excel, Word) to streamline registration and property management processes. • Provide timely guest support, responding to inquiries and assisting with check-in and check-out procedures. • Keep property listings updated on the website, ensuring accurate availability, pricing, and details. • Maintain records of property details, including amenities, guest requirements, and any updates to property features. • Coordinate with the property manager on maintenance requests, operational tasks, and guest-related concerns. • Marketing admin tasks include posting to social media and updating the website as needed.
Benefits
• Impact the growth and success of small and medium-sized businesses. • Work in a people-first, remote environment that values growth and ongoing development. • Access comprehensive benefits that include HMO, PTO, professional development, and an overall emphasis on teamwork and collaboration. • Contribute to a culture that values partnership, service, and excellence.
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