bumbleinc - Bumble Inc. - AI Workflow Specialist (Billing & Payments)
Requirements
• 3-5 years of experience in technical operations, workflow automation, with demonstrable hands-on delivery, particularly with LLM integrations, scripting, or operational tooling. • Comfortable using AI APIs (e.g. Claude, OpenAI) to build practical, lightweight automation solutions, not just theoretical knowledge. • Strong analytical and problem-solving skills; able to look at a messy manual process and see a path to automating it. • Exceptional attention to detail and process discipline. • Good communicator with the ability to work across both technical and non-technical stakeholders. • Self-directed and comfortable operating in an agile environment with evolving priorities. • Exposure to billing systems, subscription models or payments. • Experience working in or alongside ops teams, not just engineering. • Familiarity with tools like Jira and internal workflow tooling.
Responsibilities
• Automation & Tooling (primary focus) • Identify automation opportunities across billing operations, pricing configuration, and fraud monitoring, prioritising by time saved and risk reduction. • Build lightweight AI-powered tools, scripts, and workflows using modern tooling (e.g. Claude, OpenAI APIs) to reduce manual, repetitive tasks. • Rapidly prototype solutions such as automated ticket triage, anomaly flagging, configuration validation, and workflow orchestration. • Iterate and improve automation based on real-world usage and team feedback. • Document automation logic and processes clearly to ensure auditability and smooth handover. • ## Operational Support • Provide day-to-day support across billing configuration tasks (e.g. pricing setup, product catalogue updates, promotions) with high attention to accuracy. • Help triage and resolve billing-related issues: customer, internal, and partner-facing, while building automated solutions to reduce ticket volumes over time. • Support fraud monitoring workflows by assisting with case handling and flagging, with a focus on understanding processes well enough to automate them. • Work closely with Billing Engineering, Payments, Compliance, and Fraud teams to align on requirements and validate outputs.
Benefits
• Will be determined based on factors such as the selected candidate’s qualifications, relevant experience, skill set, and other job-related considerations. • Annual personal learning & development budget • Private Medical Insurance (PMI) • Private Dental Insurance • Babylon Health app • Mental health support • Enhanced parental leave, including a highly competitive maternity package • Subsidised gym membership • ‘Double matched’ pension contributions up to 6% • Premium App Access • Inclusion at Bumble Inc.
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