deepgram - Solutions Architect - EMEA
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Requirements
• 5 or more years in Solutions Architecture, Solutions Engineering, or similar customer‑facing technical roles. • Professional software engineering experience in at least one language such as Python, Rust, or JavaScript. You can build POCs and tools that real users run. • Hands‑on experience with modern cloud platforms. Comfortable with containerization and orchestration, for example Docker and Kubernetes, and with secure network design for API‑driven systems. • Proven ownership of complex post‑sales work such as production deployments, migrations, performance tuning, and incident response. • Clear written and verbal communication across both technical and executive audiences. • Experience with speech recognition, TTS, or building voice agents that orchestrate LLMs. • Familiarity with WER analysis, model selection and tuning, and accuracy‑versus‑latency tradeoffs. • Experience operating self‑hosted systems, including Helm‑based deployments and observability for production services. • Strong understanding of authentication, authorization, data residency, and compliance topics that appear in EMEA enterprise reviews. • Fluency in an additional European language such as German, French, Dutch, Italian, or Spanish. • Remote across EMEA with periodic regional meetups. • Collaboration with colleagues in the Americas and APAC to support continuous coverage. • Shared playbooks, defined escalation paths, and measurable SLAs.
Responsibilities
• Note: this role is based out of the EMEA territory. • Lead architecture and implementation for enterprise deployments that use Deepgram’s speech‑to‑text, text‑to‑speech, and voice‑agent capabilities. • Own post‑sales technical success for assigned accounts. Unblock integrations, optimize accuracy and latency, and guide customers to stable production. • Serve as the Tier‑3 escalation point for complex issues. Drive root cause analysis, propose mitigations, and write durable fixes or automation when possible. • Design reference architectures and implementation patterns for common EMEA customer use cases including contact centers, voice analytics, QA, and AI agents. • Build high‑quality samples, internal tools, or scripts that make repeatable tasks easier for customers and for our team. • Contribute to pre‑sales discovery and POCs when deep technical direction is needed. Translate business goals to a concrete plan with clear success criteria. • Partner with Product and Engineering to prioritize fixes and features. Bring crisp customer signals that improve our roadmap. • Contribute to knowledge systems. Capture runbooks, playbooks, and docs that scale your expertise across regions. • Participate in an on‑call or incident rotation appropriate for the region and customer support tier. Help us meet or outperform regional SLAs. • REGIONAL EXPECTATIONS • Based in an EMEA time zone with reliable overlap to customer business hours. • Excellent written and spoken English. Additional European languages are a strong plus. • Familiarity with GDPR, data privacy expectations, and enterprise security reviews common across EMEA. • Ability to travel within the region for critical customer milestones, estimated 10–20 percent. • YOUR FIRST 90 DAYS • Ramp on Deepgram’s platform, APIs, SDKs, self-hosted deployments, and support practices. Shadow calls across pre-sales, post-sales, and support. Begin owning low-risk technical tasks for an active account and contribute improvements to runbooks or sample code. • Own two to three customer workstreams end-to-end. Lead discovery for one new implementation or migration. Publish one reusable asset such as a deployment guide, Helm example, or troubleshooting playbook. • Act as primary technical owner for several EMEA accounts in production. Close at least one complex investigation with measurable customer impact. Present a short readout on a repeated regional pattern and the automation or content you created to solve it. • YOU’LL THRIVE HERE IF YOU • Enjoy solving hard customer problems at the code, container, and cloud layers. • Like translating messy real‑world constraints into clear architectures and plans. • Are comfortable writing and reading production‑grade code, not just sample snippets. • Value crisp documentation, reproducible runbooks, and operational excellence. • Care about delivering outcomes, not just closing tickets.
Benefits
• HOLISTIC HEALTH • Annual wellness stipend • Mental health support • Life, STD, LTD Income Insurance Plans • WORK/LIFE BLEND • Unlimited PTO • Generous paid parental leave • Flexible schedule • 12 Paid US company holidays • Quarterly personal productivity stipend • One-time stipend for home office upgrades • 401(k) plan with company match • Tax Savings Programs • CONTINUOUS LEARNING • Learning / Education stipend • Participation in talks and conferences • Employee Resource Groups • AI enablement workshops / sessions • For candidates outside of the US, we use an Employer of Record model in many countries, which means benefits are administered locally and governed by country-specific regulations. Because of this, benefits will differ by region — in some cases international employees receive benefits US employees do not, and vice versa. As we scale, we will continue to evaluate where we can create more alignment, but a 1:1 global benefits structure is not always legally or operationally possible. • Backed by prominent investors including Y Combinator, Madrona, Tiger Global, Wing VC and NVIDIA, Deepgram has raised over $215M in total funding. If you're looking to work on cutting-edge technology and make a significant impact in the AI industry, we'd love to hear from you!
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