incident.io - Founder's Executive Assistant
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Responsibilities
• You'll be based in our SF office. Here's the kind of thing you'll be doing day to day: • Diary and logistics. Owning Chris’s calendar, travel, and day-to-day logistics. Coordinating across Chris, Tom, Mohit, and other SF leaders. Making sure the right things happen at the right time, and stepping in early when something’s about to break. • Diary and logistics. • Team offsites and events. Planning and running team offsites and internal events. Turning rough ideas into well-run, high-quality experiences. • Team offsites and events. • Information triage. There’s a constant stream of information. Your job is to filter it, decide what matters, and make sure Chris sees what he needs to see, at the right moment. • Information triage. • Preparation and output. Turning rough ideas into something usable. Prepping for all-hands, building slides, shaping notes into clear documents, and making sure important moments are well prepared. • Preparation and output. • Office ownership. Owning how the SF office runs day to day. Keeping the space ready, solving problems as they come up, and making sure nothing quietly degrades over time. • Office ownership. • People. Getting to know the incident.io team and acting as eyes and ears across the business. Welcoming customers, investors, and visitors. Building relationships, understanding who matters most, and helping Chris stay connected to the right people. • People. • The profile we're looking for • Years of EA experience won't necessarily win you this job. We're open on background as attitude matters more than your CV. We want someone direct, no nonsense, someone who runs through walls and makes things happen. We care about: • Judgement and anticipation. Can you read a situation and make the right call without being told? • Judgement and anticipation. • Discretion. You'll handle sensitive information: board matters, personnel decisions, strategy. • Discretion. • No fluff. Direct communication. You drive things and make them happen. • No fluff. • Pace. This is a fast environment. We move quickly. • Pace. • High energy. The role is demanding. The right person finds that energising. • High energy. • Coachability. You take feedback well and adapt fast. • Coachability.
Benefits
• $120K – $160K • Offers Equity • incident.io • incident.io is the leading AI incident response platform, built to help teams dramatically reduce incident response time and improve reliability. We bring together on-call, incident response, AI SRE, and status pages in a single platform, giving teams everything they need to respond quickly, reduce downtime, and keep customers in the loop. • Since launching in 2021, we’ve helped over 1,500 companies, including Netflix, Airbnb, and Block, run more than 500,000 incidents. Every month, tens of thousands of responders across Engineering, Product, and Support use incident.io to restore services faster, stay aligned under pressure, and focus on building what matters. • We’re a fast-growing, highly ambitious team that cares deeply about our customers, product quality, and making it magic. We’ve raised $100M from Index Ventures, Insight Partners, and Point Nine, alongside founders and executives from world-class technology companies. • We’re building a place where great people can do their best work—and that means looking after you and your family with benefits that support health and personal growth. • Market leading private medical insurance • Generous parental leave • First Friday of the month off • Generous annual leave/PTO allowance • Remote working and personal development budget • Enhanced pension/401k
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