Moniepoint - Fraud Investigation Officer

Remote - Lagos, Nigeria3mo ago

Remote Mid EMEA Banking Fintech Fraud Examiner Reporting Documentation Stakeholder Management

Requirements

• Bachelor's degree in a relevant field. • 2–4 years' experience in fraud investigations, banking, fintech, or a related risk function. • Knowledge of digital payment fraud, transaction analysis, and fraud investigation techniques is an advantage. • Key Competencies • Key Competencies • Strong analytical and problem-solving skills. • Attention to detail and sound judgment. • Excellent written and verbal communication. • Ability to manage multiple investigations effectively. • Strong stakeholder management and collaboration skills. • High level of integrity and confidentiality. • Key Performance Indicators (KPIs) • Investigation turnaround time (TAT). • Cases resolved within SLA. • Investigation quality and accuracy. • Fraud trends identified and reported. • Fund recovery success rate. • Quality of investigation documentation and recommendations.

Responsibilities

• Investigate fraud cases and determine appropriate outcomes based on available evidence. • Analyze transaction patterns to identify fraud trends and emerging risks. • Document investigation findings and maintain accurate case records. • Support fund recovery efforts by engaging internal and external stakeholders. • Escalate complex or high-risk cases in a timely manner. • Recommend process and control improvements based on investigation findings. • Collaborate with Product, Operations, Compliance, Customer Support, and other stakeholders to resolve fraud-related issues. • Ensure investigations are completed within agreed service levels (SLAs).