NICE - Senior Client Services Project Manager, CX
Upload My Resume
Drop here or click to browse · Tap to choose · PDF, DOCX, DOC, RTF, TXT
Requirements
• Bachelor’s degree in Business Management, IT, or related field or equivalent work experience required • Experience with Gen AI project delivery • Gen AI • 5-6 years’ experience in project management • Excellent customer service and people skills • Excellent problem-solving skills • Expert using SharePoint, MS Office Suite, and MS Project/other cloud-based project tools • Ability to meet deadlines • Effective communicator with superior interpersonal skills • Ability to manage multiple projects at a time • Ability to work with and to interpret technical information to non-technical individuals • This job description is not intended to be all-inclusive, and employees will also perform other reasonable related business duties as assigned by immediate supervisor and other management as required.This organization reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment. • NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. • Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
Responsibilities
• Manage AI product-related projects through regular status meetings, communications, and monitoring. • Work with various business stakeholders to define and document scope, requirements, timelines, expectations, and potential risks. • Create and manage project plans, timelines, risks, and communication methods for AI product processes such as Go-to-market activities, roadmap coordination, and Product Enhancements. • Drive the creation of process-related documentation including training documents, knowledge articles, project plans etc., related to Gen AI projects. • Serve as a primary point of contact for business stakeholders, product owners, and larger project team regarding Gen AI products. • Communicate effectively with stakeholders and customers in an effective and professional way using tools like inContact. • Provide guidance to Product teams preparing for new product introduction or end of life strategy migration related to Gen AI projects. • Identify process needs that support the effectiveness of a product rollout experience, assist with updates and delivery to business stakeholders regarding Gen AI products. • Assist in managing launch requirements by ensuring they are being met for new or updated Gen AI products. • Follow company Code of Ethics and policies at all times while working on projects related to Gen AI technology.
Benefits
• High exposure to senior leadership and strategic deals. • Direct influence on revenue quality, pricing discipline, and long‑term customer value. • Opportunity to operate as a true commercial partner, not a transactional finance role. • If you’re motivated by impact, commercial judgement, and influencing business outcomes, we’d love to hear from you. • Enjoy NiCE-FLEX! • Enjoy NiCE-FLEX! • At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. • Requisition ID: 10662Reporting into: VP, Business FinanceRole Type: Individual Contributor • Requisition ID: 10662Reporting into: VP, Business Finance • Role Type: • NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. • Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
No credit card. Takes 10 seconds.