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PocketHealth

PocketHealth - Senior Forward Deployed Engineer

Greater Toronto Area - Hybrid$150k - $200k+ Equity2d ago
In OfficeSeniorNAMental HealthHealthcareSenior DevOps EngineerMobile EngineerAWSPythonTypeScriptFull StackProspecting

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Requirements

• 5-8 years of software engineering experience, with meaningful time in a forward deployed, solutions engineering, or embedded client-facing engineering role • Track record of shipping production code in client environments — not just internal products • Strong full-stack engineering fundamentals: comfortable owning backend services, APIs, data pipelines, and integration layers end to end • Proficient in Python and/or TypeScript; able to write clean, maintainable, production-quality codeHands-on experience with AWS (ECS, Lambda, API Gateway, or similar) • Experience building and debugging integrations against third-party APIs and data systems • Experience with workflow orchestration engines (Step Functions, Cadence, Temporal, Prefect, or similar) is a strong plus • Ways of Working • You're an engineer first — your default response to a problem is to build a solution, not escalate it • You use AI tools fluently as part of your daily engineering practice: Claude Code, Codex, Cursor, Copilot, or equivalent • You thrive in environments where requirements are discovered through doing, not just scoping • You communicate clearly and naturally with non-technical stakeholders, without losing engineering precision • You can manage multiple active deployments without dropping threads or cutting corners • You hold yourself to a high bar on both code quality and client outcomes • You can do amazing things at PocketHealth. You can positively impact the healthcare journey for millions of people, while building your career and developing your skills. It doesn’t have to be one or the other. It has been a part of our mission since our founding to empower patients & make healthcare accessible to all, and we know this can only be achieved with a team of diverse perspectives that is representative of the Patient & Provider communities we serve. • People love working here for these reasons and more: working remotely, our competitive salaries and benefits (including stock options for every employee!), four weeks of paid time off, unlimited paid wellness days, extended mental health coverage, and 16 weeks of parental leave top-up. • We’re proud to foster a culture that embraces diversity, equity, and inclusion, and we believe in caring for our employees with the same thoughtfulness we offer our Patients & Providers. • If there are ways we can support you through the recruitment process with an accommodation, please let us know by reaching out to [email protected]. Applications are accepted via posting only. • We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Responsibilities

• Own deployments end to end: Lead the full technical implementation of Conductor for each client, from kickoff through go-live, as the primary point of contact for their technical and operational stakeholders. Write the code, own the integration scope, and build the trust that turns a successful go-live into a long-term relationship. • Accelerate the sales cycle: Partner with the GTM team to drive deals forward. You'll run technical demos, prototype automations against a prospect's real workflows, and lead the sessions that give prospective clients the confidence to commit. • Build, integrate, and ship: Write and extend agentic workflows in Conductor's orchestration engine — building custom tools, integration adapters, and transformation logic tailored to each client's operational patterns. That means working across the full stack: backend services in Python and TypeScript, integrations against real healthcare provider environments (HL7 v2, FHIR, DICOM, RIS/PACS, EMR webhooks, scheduling software), and production-grade code you'd be proud to put in a PR. • Diagnose and resolve issues quickly: Be the first line of technical escalation during and after go-live. Use logs, workflow state, and system telemetry to diagnose problems at the code level and resolve them fast. • Shape how Conductor evolves: Translate client friction into structured product feedback. Identify patterns across deployments that should drive platform decisions. What you learn in the field shapes how Conductor is built. • Strengthen the platform as you go: Document what works. Contribute to integration libraries, shared tooling, and deployment runbooks that make future deployments faster and the platform more capable.

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