Encora - Junior Change Coordinator

• Manage and oversee the entire Change Management lifecycle, ensuring compliance with ITIL standards and organizational policies. • Review, approve, or reject changes within specified SLA timelines based on quality and risk assessments. • Lead and facilitate Change Advisory Board (CAB) and Emergency CAB meetings. • Conduct thorough impact assessments and develop risk mitigation plans for all proposed changes, aiming for post-change incident rates below 5%. • Develop, implement, and update Change Management policies and standards, driving at least one service improvement initiative quarterly. • Deliver detailed monthly Change Management trend analysis reports with actionable insights. • Encora is a global company that offers Software and Digital Engineering solutions. Our practices include Cloud Services, Product Engineering & Application Modernization, Data & Analytics, Digital Experience & Design Services, DevSecOps, Cybersecurity, Quality Engineering, AI & LLM Engineering, among others. • At Encora, we hire professionals based solely on their skills and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality.