Juniper Square - Lead Technical Consultant
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Requirements
• Bachelor’s degree or equivalent work experience required • Minimum of 8 years relevant experience required with 3 years of enterprise client experience • Experience consulting senior-level partners, understanding customer business goals, defining and tracking metrics and identifying problems and resolving them before they escalate • Effective analysis, interpersonal, written and oral communication skills • Must be able to communicate with others in a concise, persuasive and professional manner • Led client-facing meetings and presentations with multiple attendees of various levels, including executives • Must be creative and work well as a member of a team to drive decision making • Ability to identify areas for improvement and propose solutions to generate efficiencies • Performs under minimal supervision and can work independently • Technical experience working with API implementations preferred • Openness to travel to meet with customers or team members as needed • At Juniper Square, we believe building a diverse workforce and an inclusive culture makes us a better company. If you think this job sounds like a fit, we encourage you to apply even if you don’t meet all the qualifications. • Lead TC - Book of Accounts • Customer known EUM ($>30B) • Current Software ARR ($>250K) and potential growth • High strategic importance to the company, as defined by Sales and GPX • Complex project management over many quarters • Large team size (>100 users) and global footprint
Responsibilities
• Serve as a technical expert and maintain a deep understanding of Enterprise customer behaviors, product functionality, and industry best practices for large, complex organizations • Strategize and consult with customers that have many projects running concurrently to understand their plans, strategic goals, and desired business outcomes; proactively identify potential constraints, develop and build buy-in for alternative approaches, and affect change through a successful implementation • Design an appropriate adoption plan and execute in a timely fashion • Structure and lead specific training for customers involving many users with varying skill sets and responsibilities • Break down complex technical concepts for a wide audience of different stakeholders with a varying degree of technical expertise • Partner with team members across Project Management, Customer Success, Service, Product and Support to troubleshoot complex issues and drive successful outcomes for our largest customers • Become a leader internally for the Technical Consulting team; discover new efficient practices, share knowledge, and collaborate with team members • Collaborate cross-functionally with product development teams to guide Juniper Square’s product roadmap that reflects the voice of our customers • Work across the organization to create, document and maintain consistent messaging around product and procedural best practices • Be a thought leader in how we expand our consulting footprint to better serve our customers and their unique needs
Benefits
• Compensation for this position includes a base salary, equity, and a variety of benefits. The U.S. base salary range for this role is $140,000 - $175,000 USD. Actual base salaries will be based on candidate-specific factors, including experience, skillset, and location, and local minimum pay requirements as applicable. • Health, dental, and vision care for you and your family • Mental wellness coverage • Fertility and growing family support • Flex Time Off in addition to company-paid holidays • Paid family leave, medical leave, and bereavement leave policies • Retirement saving plans • Allowance to customize your work and technology setup at home • Annual professional development stipend • Your recruiter can provide additional details about compensation and benefits.
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