lyrahealth - Client Service Executive

• ## 1. Clinician Scheduling & Coordination • Manage and update clinician schedules to ensure efficient allocation of sessions. • Coordinate clinician availability, appointment bookings, and cancellations. • Monitor and resolve scheduling conflicts in a timely manner. • Communicate with clinicians and clients to confirm session details and any changes. • ## 2. Appointment & System Management • Maintain accurate records of clinician schedules, session logs, and client appointments. • Ensure timely updates and data accuracy in scheduling systems. • Work closely with the clinical and operations teams to streamline appointment processes. • Support the transition to automated scheduling tools, where applicable. • ## 3. Administrative & Operational Support • Assist in clinician onboarding by ensuring proper documentation and schedule integration. • Liaise with clinicians and internal teams to facilitate smooth daily operations. • Provide administrative support, including preparing reports and updating tracking sheets. • Handle confidential and sensitive information with discretion. • ## 4. Commercial Growth & Marketing Support • Assist in the preparation and proactive engagement of marketing materials and campaign content. • Support the execution of EAP (Employee Assistance Program) events by coordinating logistics, scheduling, and materials. • Work closely with the commercial team to help implement local marketing initiatives in Singapore. • Ensure smooth administrative support for outreach activities and engagement efforts.