eneba - Fraud Specialist - Snakzy
Requirements
• Some experience in fraud prevention, risk operations, customer support, payment operations, or a similar analytical or operational role. • Strong attention to detail and the ability to identify unusual patterns or inconsistencies. • Basic analytical skills and confidence working with data, spreadsheets, or reporting tools. • Good problem-solving skills and the ability to make informed decisions based on available information. • Ability to follow established procedures, manage daily tasks, and escalate issues when needed. • A proactive attitude, willingness to learn, and curiosity about fraud prevention and online marketplaces. • Good communication and teamwork skills, with the ability to collaborate across different teams. • Good command of English, both written and spoken. • WHAT IT'S LIKE TO WORK AT ENEBA • Make an impact by helping scale a unique product and contribute to a growing global gaming marketplace. • Opportunity to participate in Eneba's Stock Options program, subject to eligibility. • Access to applicable performance-based bonuses and referral programs. • Benefit from a personal learning budget, regular feedback, and clearly defined development and progression opportunities. • Take advantage of paid volunteering opportunities, where eligible. • Enjoy additional paid time off, where included in your engagement terms. • READY TO JOIN US? • We'd love to learn more about you! Please submit your CV in English. • To learn how we handle your personal data during recruitment, please review our Candidate Privacy Notice https://www.eneba.com/candidate-privacy-notice.
Responsibilities
• Monitor marketplace transactions and user activity to identify suspicious behavior and potential fraud. • Review and process daily fraud-related tickets, including account unban requests, held transactions, and Know Your Customer (KYC) verification cases. • Investigate suspicious transactions and account activity, following established procedures and escalating complex cases when necessary. • Analyze transaction data and user behavior to identify unusual patterns and potential fraud risks. • Use existing fraud monitoring tools, dashboards, and alerts to support daily fraud prevention activities. • Document investigation findings and maintain accurate records of fraud-related cases and decisions. • Collaborate with Fraud Analysts and other internal teams to resolve cases and improve fraud prevention processes. • Share observations and suggest improvements to existing fraud detection workflows and procedures.
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