arlo - Sr. Underwriting Ops Associate
Requirements
• Substantive experience in group health, stop-loss or employee benefits underwriting, gained through an underwriting, analytics, or operations role at a carrier, MGU, broker, or insurtech. • Strong proficiency in Excel, with the ability to structure analyses, build formula-driven models, and produce well-organized reporting. • Demonstrated attention to detail and the ability to identify subtle errors in numerical and written data - a core competency that will be assessed during the interview process. • Excellent internal communication skills, with the ability to work effectively across data science, sales operations, and health plan operations. • Comfort operating in an evolving environment where systems, processes, and tooling are actively being built. • Ability to query and analyze complex datasets independently using SQL, Python, or comparable tools. • Experience operating alongside machine learning, AI-assisted, or rules-based automation systems. • Familiarity with our self-insured market segment and distribution model. • This is what you can expect when we like your application: • 30 minute call with Rachelle (Talent Lead) • 45-minute introductory call with Sean (Head Actuary) • Take-home case study • 45-min call with Jan-Felix (CEO/ Co-Founder) • Onsite/ Virtual Onsite • Reference Calls
Responsibilities
• Review and approve RFPs within our established underwriting authority; escalate borderline, complex, or out-of-range submissions • Validate inputs derived from broker submissions and external documentation; correct errors directly where appropriate and escalate systemic issues to the data science team for resolution. • Monitor underwriting funnel performance, including quote volume, close ratios, quote-to-bind conversion, and broker and segment mix; identify and communicate the drivers behind observed trends. • Conduct ongoing analysis of the risk composition of quoted versus bound business, surfacing early indicators of adverse selection or appetite drift. • Triage in-flight quote inquiries and coordinate with sales operations, who own broker-facing communication. • Partner with health plan operations to support the downstream execution of bound business. • Develop and maintain underwriting reporting and dashboards; define and refine the operational metrics that govern the function as it scales.
Benefits
• $80,000-110,000 base salary + performance based bonus • High ownership: You’ll get real responsibility from day one—our high-trust team empowers you to run with big problems and shape core parts of the company. • Join an important mission: Your work directly influences how people access care and improves lives at scale. • Growth & expansion: We’re moving fast, and as we grow, your scope will grow with us—new challenges, bigger opportunities, and rapid career velocity. • Apply AI to a problem that matters: Instead of optimizing ads or cutting labor costs, you’ll use AI to fundamentally reimagine how people get healthcare. • High pace, high collaboration: We operate with velocity, first-principles thinking, and a team that works closely, openly, and with ambition. • Exact compensation inclusive of salary and any bonuses is determined based on a number of factors including experience and skill level, location, and qualifications which are assessed during the interview process.
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