SiteMinder - Customer Onboarding Specialist - English & Vietnamese

Bangkok, Central Thailand, Thailand - Hybrid2w ago

In Office APAC Software Hotels Onboarding Specialist Vietnamese Customer Onboarding Digital Marketing Customer Training

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Requirements

• Language Skills: English and Vietnamese • You will have sound written and verbal communication skills in English and Vietnamese with a positive and engaging phone manner • You will have proven customer service experience with a passion for providing a premium customer experience • You are tech savvy with a sound knowledge of all things technology • You have worked towards targets and are goal oriented • You are always thinking about the customer experience • Experience in the hotel industry in admin roles, hotel digital marketing or in a SaaS company is a plus!

Responsibilities

• Qualify customer requirements, identify the appropriate set up requirements and prepare the customers for core product implementation • Deliver a high standard of customer training/consulting on the chosen SiteMinder product via a digital communication platform • Clearly communicate SiteMinder's support procedures to the customer to ensure their ongoing satisfaction with our customer service • Take ownership of customer's problems and seek to identify, acknowledge and resolve any customer issues • Drive customer projects forward, taking ownership of each project meeting its objectives

Benefits

• Hybrid working model • Mental health and well-being initiatives • Generous parental (including secondary) leave policy • Paid birthday, study and volunteering leave every year • Sponsored social clubs, team events, and celebrations • Employee Resource Groups (ERG) to help you connect and get involved • Investment in your personal growth offering training for your advancement. • Does this job sound like you? If yes, we'd love for you to be part of our team! Please send a copy of your resume and our Talent Acquisition team will be in touch. • When you apply, please tell us the pronouns you use and any adjustments you may need during the interview process. We encourage people from underrepresented groups to apply.