Senior DevOps Engineer - Remote, USA
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Requirements
• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field. • 8+ years of experience in a DevOps, Site Reliability Engineer (SRE), or Operations Engineer role in a cloud-first environment. • Strong hands-on experience with AWS cloud services and infrastructure management. • Proficiency in scripting and development (Python, Bash, Node.js). • Experience with containerization and orchestration tools such as Docker, Kubernetes, or AWS ECS. • Deep familiarity with CI/CD tools: Jenkins, GitLab CI, CircleCI, Bitbucket Pipelines, or similar. • Proficient in infrastructure-as-code: Terraform, AWS CloudFormation, Serverless framework, etc. • Solid understanding of networking, security, Linux system administration, and cloud architecture patterns. • Excellent analytical, problem-solving, and troubleshooting abilities. • Strong communication and collaboration skills across technical and non-technical stakeholders. • Self-starter with a proactive mindset and a passion for continuous improvement. • Comfortable working independently and as part of a distributed team. • SuccessKPI is a rapidly growing and thriving business providing an AI Rich, pure SaaS analytics and automation platform for contact centers. SuccessKPI combines a rich data lake and business intelligence layer with quality management, speech and text analytics and the real time action power of playbooks to act on customer conversations. Customers can start in minutes to remove the obstacles that contact center agents, managers, and executives face in providing a great customer experience. • For more information on SuccessKPI, please visit us at successkpi.com
Responsibilities
• Infrastructure Design & Management • Design, implement, and maintain scalable, reliable, and secure infrastructure on cloud platforms (primarily AWS). • Create new infrastructure or environments to meet evolving customer and product demands. • Monitor infrastructure performance and availability, ensuring high uptime and efficiency. • CI/CD & Deployment • CI/CD & Deployment • Build, maintain, and optimize CI/CD pipelines for application deployments using tools like Jenkins, Bitbucket Pipelines, or equivalent. • Automate and standardize release processes to support frequent, reliable, and fast software delivery. • Support production release and bug-fix deployments, including environment configurations. • Automation & Scripting • Develop scripts and tooling (using Python, Bash, Node.js, etc.) to automate infrastructure management, deployments, and operational tasks. • Champion continuous improvement in automation to reduce manual effort and improve reliability. • Monitoring, Logging & Troubleshooting • Implement and manage robust monitoring and logging systems using AWS CloudWatch, Datadog, Dynatrace, or custom solutions. • Proactively identify, troubleshoot, and resolve infrastructure and application issues before they impact end users. • Participate in on-call rotations for critical production systems support. • Security & Compliance • Conduct routine security audits and vulnerability assessments to maintain compliance with applicable standards and frameworks. • Collaboration & Cross-Functional Support • Partner closely with development teams to support application architecture, deployments, and infrastructure decisions. • Collaborate with QA, Product, and Customer Support teams to resolve customer-impacting issues and improve system reliability. • What You’ll Bring - Required qualifications to be successful in this role:
Benefits
• · Opportunity to work for an organization that prides itself on offering a diverse and dynamic culture where employees are proud to work • · Opportunity to work for a fast-growth global company in the rapidly growing analytics space • · Opportunity for career development and growth opportunities as we grow and scale • · Opportunity to build industry relationships and work alongside seasoned industry experts • · Opportunity to work with our leadership team to strategize, collaborate, and solve customer challenges every day - YOU HAVE A VOICE AT SUCCESSKPI!
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