Airwallex - Senior Manager, Merchant Risk Operations, APAC [Relocation to Singapore]
Requirements
• You are an experienced risk operations leader who is equally comfortable in the details of complex cases and in board‑level conversations about strategy and risk appetite. You know how to scale teams, influence cross‑functional stakeholders, and build systems that enable both growth and protection. • 8+ years of experience in payments / fintech / acquiring with at least 3+ years people management experiences • Deep expertise in one or more of Merchant Risk: • credit and fraud risk ( reserves and exposure management) • brand risk (AUP and compliance management) • Proven track record managing senior ICs in multi‑location teams • Demonstrated ability to operate fast in ambiguity, set clear priorities, and drive outcomes in a fast‑moving, high‑growth environment • A strong desire to learn about new payment trends and technologies. • Bachelor’s degree or equivalent practical experience • Strong analytical and data skills – comfortable using dashboards and data tools to diagnose issues, design experiments, and measure impact • Experience building or scaling risk operations in a global fintech or top‑tier payments company • Hands‑on experience partnering with Product/Engineering to design risk tooling or automation, including use of AI/ML/LLMs in operations • Mandarin language proficiency. • APPLICANT SAFETY POLICY: FRAUD AND THIRD-PARTY RECRUITERS • To protect you from recruitment scams, please be aware that Airwallex will not ask for bank details, sensitive ID numbers (i.e. passport), or any form of payment during the application or interview process. All official communication will come from an @airwallex.com http://airwallex.com email address. Please apply only through careers.airwallex.com http://careers.airwallex.com or our official LinkedIn page. • Airwallex does not accept unsolicited resumes from search firms/recruiters. Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s). Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary. • EQUAL OPPORTUNITY
Responsibilities
• Lead APAC Merchant Risk Operations team for Payments • Own end‑to‑end operational performance for APAC merchant risk operations, including SLAs, quality, loss metrics, and customer impact • Oversee design and execution of merchant monitoring, investigation and escalation workflows across APAC region • Partner with global legal, risk and compliance team to implement new policies and control changes efficiently into operations • Work with Product and Engineering to evolve risk tooling (rules engines, case management, AI/LLM‑based workflows, analytics surfaces) for higher accuracy and efficiency • Champion automation and AI to reduce manual work, speed up decisions, and improve reviewer effectiveness while maintaining strong control standards • Drive the key performance metrics (fraud ratio, chargeback ratio, etc) in MRM team to meet the company OKR • Proactive stakeholder management including risk, compliance, commercial, product etc. • Always challenge the status quo and continuously strive for operational excellence
Benefits
• SGD 155K – SGD 240K • Airwallex promotes fair compensation practices in accordance with applicable national, federal, state, and local law. • These expected base pay ranges are based on information at the time this post was generated and represent the company’s good faith minimum and maximum ranges for this role at the time of posting. • The actual compensation offered to a candidate will be dependent upon multiple factors, including but not limited to relevant experience, skills and other qualifications, geographic location as noted, internal equity, and other external market factors. • Certain roles may be eligible for other compensation including, but not limited to, annual bonuses, commissions, RSUs, or other forms of compensation in addition to the established salary range. • Benefits vary by country and employment type in accordance with local statutory requirements. All employees receive at least the statutory minimum for paid annual leave and public holidays, with many of our locations offering additional company-provided vacation days. • For example, for US-based employees, they are eligible to participate in medical, dental, and vision insurance, a 401(k) plan, short-term and long-term disability, basic life insurance, and well-being benefits. US-based employees also receive 20 paid days of vacation and 12 paid days of company holidays in a calendar year. • Further details about our compensation and benefits package are available upon request by contacting our Talent Acquisition team. • Upload your resume here to autofill key application fields. • Drop your resume here! • Parsing your resume. Autofilling key fields... • (City, Country) • or drag and drop here • Please include the currency • Relatives include spouse/civil partner, non-married partner, parents, siblings, and/or children • Please indicate “Yes” if you have read and agree to this policy. • Recruiting Privacy Policy
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