Binance - Institutional Fiat Client Operations
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Requirements
• 3+ years of experience in institutional operations, customer success, fintech operations, banking operations or account servicing • Strong understanding of fiat payment operations, institutional client servicing or banking workflows • Experience supporting high-value clients or institutional relationships in fast-paced environments • Strong communication and stakeholder management skills • Comfortable handling operational escalations and coordinating across multiple teams • Strong ownership mindset with ability to manage issues end-to-end • Ability to operate independently under pressure while maintaining strong client experience standards • Experience in crypto, fintech, payments or institutional banking industry is preferred • Existing understanding of institutional trading, OTC or fiat on/off ramp operations is a plus
Responsibilities
• Act as the primary operational point of contact for assigned institutional and corporate fiat clients • Manage day-to-day operational servicing for high-value institutional users across fiat deposit and withdrawal channels • Support clients through onboarding activation, payment operations and ongoing account operational management • Understand client operational needs and proactively identify opportunities to improve user experience and fiat product adoption • Handle operational escalations and client requests with strong judgment while managing client expectations professionally • Coordinate payment, settlement, onboarding and RFI related escalations across internal teams and banking partners • Work closely with VIP, Business Development, Product, Clearing, Compliance and Banking Partnership teams on client operational support and strategic initiatives • Maintain strong ownership, responsiveness and communication throughout issue resolution and client servicing • Support adoption and operational rollout of strategic fiat solutions and banking channels • Translate recurring client pain points into operational and process improvement opportunities
Benefits
• Shape the future with the world’s leading blockchain ecosystem • Collaborate with world-class talent in a user-centric global organization with a flat structure • Tackle unique, fast-paced projects with autonomy in an innovative environment • Thrive in a results-driven workplace with opportunities for career growth and continuous learning • Competitive salary and company benefits • Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)
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