Redis - Manager, Technical Account Manager
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Requirements
• 5+ years leading customer-facing technical teams (TAM, Solutions Engineering, Customer Success Engineering, or similar). • Strong background in distributed systems, databases, cloud infrastructure, or DevOps. • Experience supporting production-scale systems, including: • High-availability architectures • Scalability planning • Performance tuning • Performance tuning • Incident management and root cause analysis • Demonstrated experience conducting architecture reviews and resiliency assessments. • Experience driving structured technical adoption programs across enterprise accounts. • Experience delivering workshops or technical enablement sessions to engineering teams. • Proven ability to define and implement customer health scoring frameworks. • Strong executive communication skills with the ability to articulate complex technical concepts to both technical and business stakeholders. • Experience driving retention and value realization in enterprise environments. • Experience in a fast-growing SaaS, PaaS, or database company. • Familiarity with Redis or other NoSQL/SQL database platforms. • Experience in cloud-native and microservices architectures. • Background in building or scaling a TAM or technical advisory function.
Responsibilities
• Build & Lead a High-Performance TAM Team • Recruit, develop, and mentor a team of enterprise Technical Account Managers. • Establish a high technical bar for architectural reasoning, distributed systems expertise, and operational excellence. • Coach TAMs on deep technical engagement, risk prioritization, and production-readiness assessments. • Serve as a senior escalation point for complex architectural and resiliency challenges. • Foster a culture of proactive engagement and measurable customer outcomes. • Lead/oversee collaborative cross-organizational projects and initiatives • Drive Technical Adoption & Best Practices • Ensure customers fully adopt Redis capabilities aligned to their application and business needs. • Standardize structured adoption frameworks across the TAM organization. • Drive implementation of best practices across: • High availability and clustering • Scalability and performance optimization • Backup and disaster recovery strategies • Observability and monitoring • Security and operational governance • Track adoption milestones and ensure Redis is strategically embedded within customer architectures. • Resiliency & Production Excellence • Lead the development of architecture review and resiliency assessment programs.Ensure customers’ Redis deployments meet production-grade standards for Availability, Durability, Scalability & Fault tolerance. • Identify and manage technical risks before they impact production systems. • Drive remediation plans and follow-through for performance gaps or operational weaknesses. • Partner with Engineering, Product Management and Support to prevent recurring production issues. • Oversee and standardize technical workshops and enablement sessions delivered by TAMs. • Ensure customer developer and operations communities are proficient in Redis: • Data modeling best practices • Performance tuning techniques • Distributed system design patterns • Operational management of Redis clusters • Promote hands-on architecture sessions, deep-dive technical reviews, and maturity assessments. • Elevate Redis expertise within customer engineering organizations. • Executive Engagement & QBR Ownership • Define and standardize Quarterly Business Reviews (QBRs) across the TAM organization. • Ensure every strategic account has a clear Redis technical roadmap. • Own the development and delivery of Redis Health Scorecards that measure: • Adoption depth • Operational maturity • Architecture quality • Risk indicators • Risk indicators • Resiliency posture • Resiliency posture • Present technical health and value realization outcomes to executive stakeholders. • Align technical strategy with renewal and expansion planning. • Establish a close working relationship with peer Regional Sales Directors and Solution Architecture ManagersPartner cross-functionally with Sales, Customer Success, Product, and Engineering to ensure alignment between technical health and commercial outcomes. • Cross-Functional Leadership • Act as a bridge between customers and internal teams. • Provide structured feedback to Product and Engineering based on real-world deployment patterns. • Ensure alignment between proactive TAM engagement and reactive Support functions. • Contribute to the evolution of Redis’s enterprise customer engagement strategy.
Benefits
• $128,696 – $193,043 • Offers Equity • Offers Bonus • Upload your resume here to autofill key application fields. • Drop your resume here! • Parsing your resume. Autofilling key fields... • or drag and drop here • Decline to self-identify • Hispanic or Latino - A person of Cuban, Mexican, Puerto Rican, South or Central American, or other Spanish culture or origin regardless of race. • Hispanic or Latino • White (Not Hispanic or Latino) - A person having origins in any of the original peoples of Europe, the Middle East, or North Africa. • White • Black or African American (Not Hispanic or Latino) - A person having origins in any of the black racial groups of Africa. • Black or African American • Native Hawaiian or Other Pacific Islander (Not Hispanic or Latino) - A person having origins in any of the peoples of Hawaii, Guam, Samoa, or other Pacific Islands. • Native Hawaiian or Other Pacific Islander • Asian (Not Hispanic or Latino) - A person having origins in any of the original peoples of the Far East, Southeast Asia, or the Indian Subcontinent, including, for example, Cambodia, China, India, Japan, Korea, Malaysia, Pakistan, the Philippine Islands, Thailand, and Vietnam. • Asian • American Indian or Alaska Native (Not Hispanic or Latino) - A person having origins in any of the original peoples of North and South America (including Central America), and who maintain tribal affiliation or community attachment. • American Indian or Alaska Native • Two or More Races (Not Hispanic or Latino) - All persons who identify with more than one of the above five races. • Two or More Races • Hispanic or Latino • White (Not Hispanic or Latino) • Black or African American (Not Hispanic or Latino) • Native Hawaiian or Other Pacific Islander (Not Hispanic or Latino) • Asian (Not Hispanic or Latino) • American Indian or Alaska Native (Not Hispanic or Latino) • Two or More Races (Not Hispanic or Latino) • I identify as one or more of the classifications of protected veteran listed above • I am not a protected veteran
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