Deliveroo - Strategy & Operations, Subscription Value Prop & New Benefits
Requirements
• 5+ years of experience in strategy & operations, strategy consulting, or business operations — ideally with exposure to marketplaces, subscription/membership businesses, or consumer tech. • Commercial acumen • Analytical rigor: comfortable interpreting data and experiment results to make a clear business call — you'll partner with Data Science on the "how" and "so what." • Analytical rigor • Bias for action and ownership: able to bring structure and clarity to ambiguous problems ("what should we build, and how will we know it worked?"), and to drive execution personally rather than just recommend. • Bias for action and ownership • Cross-functional influence: track record of aligning senior stakeholders and diverse functions (Product, Eng, Finance, Marketing) around a shared plan in a fast-moving, matrixed environment. • Cross-functional influence • Excellent written and verbal communication — able to distill complex trade-offs into a clear recommendation for leadership. • Multi-market experience across EMEA • Background in a subscription, loyalty, or membership business (delivery, e-commerce, fintech, or otherwise). • Benefits (Deliveroo standard — adjust per market) • Free Subscription • Up to 5% matched pension contributions • Equity / share awards eligibility • 25 days annual leave plus bank holidays, increasing with tenure, plus 1 day paid volunteering leave • Funded private healthcare (core plan), with option to add family • Wellbeing perks: on-site gym / discounted gym membership, GymPass access • Enhanced parental leave from day one • Learning & development budget and access to RooLearn • Cycle to Work / Season Ticket Loan schemes • Diversity, Equity and InclusionAt Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong. • Diversity, Equity and Inclusion • We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief. • If you have a disability or long-term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you’ll have the opportunity to let us know once you’ve submitted your application. We’ll share details on how to request support so we can ensure you have a fair and equitable experience. • If you’re excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we’d love to hear from you! • Beware of recruitment scams: DASH Brands will never ask you to pay money or share sensitive financial information during hiring — learn more about DASH Brands' legitimate recruiting process at careersatdoordash.com/recruitment-scam-awareness.
Responsibilities
• Own the strategy and roadmap for new benefits within Subscription — build the analysis, the business case, and the plan, and drive it through to execution. • Own the strategy and roadmap • Cross-functional delivery — partner with Product, Engineering, Design, Data Science, Marketing, and Finance to take benefit ideas from concept to launch, without formal authority over any of them. • Cross-functional delivery • Build and prioritise the benefit pipeline — evaluate a stream of ideas (experiential, use-case specific, or otherwise), size their potential impact and cost, and decide what's worth building next. • Build and prioritise the benefit pipeline • Track ongoing performance — maintain visibility into each live benefit's impact on acquisition, retention, frequency, and satisfaction against its cost to serve, flagging when something needs attention. • Track ongoing performance • Scale what works — take benefits from small pilots to steady-state features, defining the operating model, reporting cadence, and processes needed to run them sustainably. • Scale what works • Bring outside-in perspective — track what Uber One, DashPass, Wolt+, Just Eat and Amazon Prime are doing with membership benefits, and translate what's relevant into Deliveroo's context. • Bring outside-in perspective • Communicate to senior stakeholders — write clear strategy documents and present recommendations, trade-offs, and results to leadership. • Communicate to senior stakeholders
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