NMI - Support Specialist

• Excellent customer service skills • Excellent all round IT knowledge • Excellent attention to detail • Proven problem solving ability • Proactive, shows initiative and creativity in solving issues • Ability to handle complex data sets • Ability to prioritise tickets and workload • Excellent written & verbal communication skills • Positive, 'can do' attitude • Organised and able to work without close supervision • Experience of using a customer ticketing system • Experience in an IT Helpdesk or Support role • Experience of the payments industry is a great plus but not required • Do you feel like you have a slightly out-of-the-ordinary career path or history? We are open to all walks of life and very willing to hear your story. Please don’t feel like this should be a barrier to securing a great career at NMI! We appreciate success can come in all shapes and sizes. • As well as being a part of something exciting everyday, you will also receive the following benefits: • Competitive salary of £23,500 - £26,000 per annum (dependant on experience) • Annual bonus scheme dependent on individual and company performance • 25 days holiday each year (+ bank holidays + 1 day after each year of service with up to a max. of 30 days) • Workplace pension scheme • Private medical insurance (upon 30 days of employment) • 7 hours per day, 35 hours per week • A remote first culture • Family Friendly policies (Enhanced Maternity and Paternity Pay and Shared Parental Leave). • A chance to develop with an allocated company training budget • Bike2Work Scheme • Telus Health, an Employee Assistance Programme which offers wellbeing, family and financial support services, such as assessments, resources and even 1:1 counselling sessions. It also offers interesting perks such as discounts on gyms, restaurants, high street retailers and cinema tickets. • A strong commitment to employee wellbeing including mental health first aiders. • Employee referral scheme with generous financial reward • Bonusly colleague reward scheme • We’re looking for creative and passionate people who share our vision of making payments easy. If that sounds like you and you meet the requirements above, then please click on 'Apply for this job'! • Equal Opportunity • Equal Opportunity • We are an Equal Opportunities employer and will provide reasonable support throughout the recruitment process to applicants who have a disability. Please let us know in advance so that any support, aids or adaptations can be put in place to assist you. • Please be aware that all offers of employment are made subject to receipt of satisfactory background and financial checks. • Attention job applicants: Please note that in compliance with the data protection regulations within your jurisdiction, any personal information submitted with your job application may be collected and used by NMI for the purpose of recruitment and employment-related activities. By submitting your application, you acknowledge and provide explicit consent to the processing of your personal information as described in our privacy policy found on our website. For more information on how we process your information, please read our privacy policy here: https://www.nmi.com/legal/privacy-policy/