Cloudflare - Senior Cloudflare One GTM Specialist (Central or East)
Requirements
• Demonstrable experience in coaching, leadership skills or team management. • Demonstrable experience in understanding and solving escalations, team issues or other management related scenarios. • Proven track record of successfully partnering with account executives and customer success teams to deliver Cloudflare solutions to customers. • Inter-Team Goals • Cultivate cross SE team/office coordination, keep us all connected as one team. • Facilitate knowledge transfer between SE teams: • Ensure the team learns from the great ideas of single team members. • Ensure mistakes are not repeated within the team. • Develop strong relationships outside of SE organisation to aid in escalation of issues (product/support/engineering/special projects/marketing/legal/etc). • Maintain strong communication with Account Executives and Customer Success leads. • Intra-Team Goals • Keep the pulse of the team: who is happy, productive, performing. Know each member’s strengths and how they would each like to develop. • Exemplify and cultivate positive culture traits. • Provide support and confidence to team members. • Cultivate a very open communication environment. Criticism is welcome and appreciated. • Maintain a culture of independence amongst team members while offering advice to team members on how to improve. • Operate as a highly performing individual contributor. • Maintain trust and respect from the team. • Ability to handle any call, from any customer.
Responsibilities
• As a Solutions Engineering Manager, you set the cadence of the team’s communication, collaboration and culture. Supporting the personalised individual development plan for each team member, you will coach our UK & Ireland SE colleagues to excel across the sales and technical disciplines necessary to support a successful team. You will also work closely with our public sector clients by shadowing and improving your team’s technical expertise to help develop good practice and ensure a high standard of customer success. • Responsible for the hiring, on-boarding, enablement and technical pre-sales performance of the Public Sector Solutions Engineering team, you will be the focal point for coordinating the team’s resources to have the greatest customer impact and to help provide guidance when specific assistance is required or to escalate early and to engage the correct resources at the right time. • For this role, our Solutions Engineering team members focus on large clients for whom we are able to develop deep understanding and partnership to collaborate with. Building on a track-record of success such as that demonstrated with recent projects with the NCSC (https://www.ncsc.gov.uk/news/ncsc-new-pdns-partnership), this role has an emphasis on supporting our clients in both local and central government, blue light services and defence. Previous experience in supporting the public sector is beneficial, however not mandatory. • To aid your team, you will work closely with cross-functional teams at Cloudflare, from Sales and Product, through to Engineering and Customer Support. Your goal of customer success should drive you through the entire organisation as you seek out and advise your team on how to create scalable solutions for your customer’s needs. • Workload Management. • Report on individual SE strengths and weaknesses and support performance management to achieve high-standards of success • Conduct 1:1’s with team members. • Act as a point of escalation for team issues, escalate issues that can’t be solved in the team. • Recruit, interview, and on-board new team members. • What Makes Cloudflare Special? • We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet. • Project Galileo: Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost. • Project Galileo • Athenian Project: In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states. • Athenian Project • 1.1.1.1 • Sound like something you’d like to be a part of? We’d love to hear from you! • This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.
Benefits
• Compensation may be adjusted depending on work location. • For Colorado based hires: Estimated annual salary of $146,000 - $257,000For California (excluding Bay Area) based hires: Estimated salary of $161,000 - $287,000For Bay Area-based hires: Estimated annual salary of $168,000 - $303,000 • This role is eligible to earn incentive compensation under Cloudflare’s Sales Compensation Plan. The estimated annual salary range includes the on-target incentive compensation that may be attained in this role under the Sales Compensation Plan. • salary range includes the on-target incentive compensation that may be attained in this role under the Sales Compensation Plan • Equity • This role is eligible to participate in Cloudflare’s equity plan. • Cloudflare offers a complete package of benefits and programs to support you and your family. Our benefits programs can help you pay health care expenses, support caregiving, build capital for the future and make life a little easier and fun! The below is a description of our benefits for employees in the United States, and benefits may vary for employees based outside the U.S. • Medical/Rx Insurance • Dental Insurance • Vision Insurance • Flexible Spending Accounts • Commuter Spending Accounts • Fertility & Family Forming Benefits • On-demand mental health support and Employee Assistance Program • Global Travel Medical Insurance • Short and Long Term Disability Insurance • Life & Accident Insurance • 401(k) Retirement Savings Plan • Employee Stock Participation Plan • Time Off • Flexible paid time off covering vacation and sick leave • Leave programs, including parental, pregnancy health, medical, and bereavement leave • What Makes Cloudflare Special? • We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet. • Project Galileo: Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost. • Project Galileo • Athenian Project: In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states. • Athenian Project • 1.1.1.1 • Sound like something you’d like to be a part of? We’d love to hear from you! • Please note that applicants who progress to the offer stage of the interview process may be asked to attend an in-person interview within one of the Cloudflare Offices or Cloudflare Hubs. More details about this will be available at that stage of the interview process. • This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.
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