Presence - Senior Product Manager

• 8+ Years of Product Management Experience: Proven track record of owning complex systems, two-sided marketplaces, logistics/fulfillment engines, or enterprise workflow transformation at the Senior PM level. • 8+ Years of Product Management Experience: • Forensic Discovery: Deep empathy and skill in interviewing non-technical operators; ability to look past stated feature requests to diagnose root causes, data gaps, and hidden operational friction across a complex multi-user ecosystem. • Forensic Discovery: • UX & Workflow Design: strong UX acumen; experienced designing workflows and experiences for internal, non-technical users, not just external or consumer-facing audiences. • UX & Workflow Design: • Execution & Delivery: leads major cross-functional initiatives and ships complex, multi-stakeholder releases with accountability for impact. • Execution & Delivery: • Commercial Acumen: fluent in relevant business metrics (e.g., margin, capacity utilization, fill rate); identifies opportunities to drive key business outcomes. • Service Design & Blueprinting Mastery: Expertise in breaking down cross-functional, multi-user processes into detailed service blueprints (frontstage interactions, backstage employee actions, operational policies, and underlying software/IT systems). • Service Design & Blueprinting Mastery: • Systems Strategy & Integration: Proven ability to navigate complex "Build vs. Buy" decisions and experience designing products that integrate deeply with third-party enterprise systems and internal data pipelines. • Systems Strategy & Integration: • UX & JTBD Focus for Internal Tools: Strong UX acumen applied specifically to internal software; demonstrated ability to use Jobs-to-be-Done frameworks to build tools that reduce operational friction and cognitive load for employees. • UX & JTBD Focus for Internal Tools: • Human-in-the-Loop System Architecture: Demonstrated skill in designing workflows that blend algorithmic automation with human operational judgment—specifically building exception queues, triage dashboards, and task-management tools for internal teams. • Human-in-the-Loop System Architecture: • Change Management & Rollout Partnership: Strong track record of partnering on the rollout of major internal tools or workflow overhauls to operational teams, ensuring alignment on training, migration planning, and adoption tracking. • Change Management & Rollout Partnership: • Operational Metric Fluency: Deep understanding of operational efficiency KPIs (throughput velocity, capacity utilization, fill rates) and how to design product features that move them. • Operational Metric Fluency: • AI Fluency & Tooling: proficient with AI prototyping tools, build-first by default; defines AI strategy and responsible-use standards for the domain. • AI Fluency & Tooling: • Education: Bachelor’s degree or equivalent practical experience; MBA is an asset. • Education: • What will help you succeed here? • Systems Thinker, Pragmatic Builder: You see the entire supply-demand machine and respect technical debt, but you know when a targeted bridge solution is necessary to ensure a student gets therapy this week. • Systems Thinker, Pragmatic Builder: • Humble Detective in the Trenches: You do not manage from an ivory tower; you sit with operators, observe their clicks, review their spreadsheets, and design solutions that make their daily work faster and less stressful. • Humble Detective in the Trenches: • Radical Clarity Under Ambiguity: You excel at untangling competing asks from urgent business stakeholders, synthesizing them into structured problem statements, and aligning cross-functional teams around a prioritized roadmap. • Radical Clarity Under Ambiguity: • Accountability for Outcomes Over Output: You measure your success not by tickets shipped, but by minutes cut from matching cycles, reductions in unstaffed referrals, and the sustained adoption of internal tools. • Accountability for Outcomes Over Output: • How we support you? • How we support you? • Comprehensive benefit plans, including medical with a High Deductible Plan and generous HSA contribution, plus dental and vision coverage • In addition to 11 observed holidays, salaried team members have discretionary paid time off and hourly team members accrue 15 days paid time off starting • 401K savings plan with a discretionary company match • $500 home office stipend • Benefits package including company-paid life insurance, AD&D, Employee Assistance Program, and disability benefits • Wellness programs with Headspace, Peloton and One Medical • Paid parental and caregiving leave • Professional Development opportunities - eligibility to apply for our scholarship program • Collaborative, inclusive, and fun culture that is recognized as Great Place to Work certified • Employee Resource Groups to promote shared community and belonging • A meaningful and fulfilling opportunity to join a mission-driven team and help thousands of students unlock their full potential through access to high-quality special education services. • Opportunities to give back to your community, including volunteer time off and donation matching • The annual base salary range for this role is $130,000-$160,000. • An employee’s starting pay will be determined based on job-related skills, experience, qualifications, and market conditions. We aim to pay competitively for our size and industry. • This job description is intended to outline the general scope, responsibilities, and qualifications of the role. It is not designed to cover or contain a comprehensive list of all tasks, duties, or responsibilities that may be required. Duties, responsibilities, and activities may change, or new ones may be assigned at any time, with or without notice, to meet the evolving needs of Presence. • Presence is unable to provide visa sponsorship for this position. Candidates must be authorized to work in the United States without the need for sponsorship, now or in the future.