Mercury - Senior Product Manager - Fraud
Requirements
• 7+ years of relevant product management experience, including experience within fraud or risk in banking or fintech environments • Deep customer empathy and understanding of how risk friction impacts user experience, growth and retention • Experience working with complex automated decisioning systems, rules, ML models, real-time data pipelines • Proficiency with analytics. An ability to understand performance or rules and ML models, trade-offs with precision/recall and translate understanding into actionable insights and priorities for your teams • Strong track record of cross-functional leadership, particularly in navigating tradeoffs between risk, compliance, and customer experience priorities • Exceptional communication skills that allow you to translate complex risk concepts into actionable product strategies • Comfort with ambiguity and ability to make balanced decisions with imperfect information
Responsibilities
• Shape the strategy and roadmap for fraud prevention across your area, from account integrity or money movement to the decisions, controls, and experiences that protect customers • Design and execute on the strategic vision to mitigate fraud and improve risk experience at Mercury - including holds, limit structures, step-up verification, and related friction points • Craft user journeys that apply appropriate friction based on risk signals while minimizing disruption to good users • Build operational and platform tooling to enable our risk and support teams to efficiently manage case volume, exceptions and high-touch cases • Partner with data science to develop, deploy, and continuously improve ML models • Establish and track metrics that measure both risk effectiveness, operational, and customer experience impact • Support the development of Mercury's risk capabilities to scale across our expanding product suite
Benefits
• Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry. New hire offers are made based on a candidate’s experience, expertise, geographic location, and internal pay equity relative to peers. • Our target new hire base salary ranges for this role are the following: • US employees (any location): • $200,700—$250,900 USD • Canadian employees (any location): • $189,700—$237,100 CAD
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