Localization Program Manager
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Requirements
• 7–10 years of experience in localisation project, programme, or technology management (client‑side experience is a plus). • Proven experience with TMS / CAT tools (for example, Phrase) and localisation workflows. • Hands on experience with Machine Translation / NMT and post‑editing within localisation workflows. • Understanding of internationalisation (i18n) and how it impacts localisation tooling and automation. • Enjoy solving complex problems, are confident working with metrics and dashboards, and bring strong analytical skills. • Communicate clearly and effectively in spoken and written English, adapting your style to different audiences. • Bring a high sense of ownership, attention to detail, and a growth mindset, and you are open to learning from others and helping them grow too. • If you’re excited about this role but don’t match every single requirement, we encourage you to apply. We know that skills and experience can be gained in many different ways. • Experience designing or operating MT/MTPE routing rules or quality prediction / risk‑based workflows. • Experience with LQA and working closely with quality or vendor managers. • Experience collaborating with Engineering teams on connectors, APIs, or automation (for example, Git‑based flows). • Experience using Jira (or similar tools) for workflow and ticket management.
Responsibilities
• Lead the Language Technology programme (including NMT/MT engines, evaluation and tuning) and related localisation automations, ensuring they are reliable, scalable, and inclusive. • Define and continuously improve routing rules (for example, MT/MTPE vs human‑only) to balance quality, speed, and cost in a thoughtful, data‑informed way. • Partner closely with Engineering on localisation connectors and services (for example, Git/Mercury/Phrase, design and CMS integrations), building collaborative and respectful working relationships. • Monitor localisation technology performance (including automation success, TAT, cost/word, edit distance, LQA) and use insights to drive evidence‑based improvements. • Maintain and evolve localisation dashboards and tooling to provide clear, real‑time visibility into status and SLAs for partners and stakeholders. • Analyse and address problems in current workflows and tools, sharing recommendations and implementing scalable, sustainable solutions. • Support the localisation team with configuration, troubleshooting, and continuous improvement of localisation tools and integrations, fostering a culture of learning and knowledge‑sharing. • Contribute to documentation and best practices for localisation technology and workflows, making them easy to understand and accessible for a wide range of audiences.
Benefits
• 5 weeks paid vacation • Annual company-wide week off a year - the whole team fully recharges (and returns without a pile-up of work!) • Employee Assistance Program - including 24/7 GP & free legal advice • Work from (almost) anywhere for up to 20 days per year • Company-paid therapy sessions through SpringHealth • Company-paid subscription to Headspace • Paid parental leave • Paid volunteer time • Development Dollars • Leadership development • Access to thousands of on-demand e-learnings • Travel Discounts • Employee Resource Groups • Income protection and life assurance • Pension plan contributions • Discounted gym membership • Season ticket loan • Free lunch 2 days per week • Work Environment & FlexibilityAt OpenTable, we pride ourselves on fostering a global and dynamic work environment. As a team member with us, you will benefit from a schedule tailored to accommodate a global workforce operating across multiple time zones. While the majority of your responsibilities may align with conventional business hours, there will be instances where you are expected to manage communications - via calls, Slack messages, or emails - outside of regular working hours to effectively collaborate with international colleagues, respond to restaurant partners, and/or address urgent matters. OpenTable will always abide by and consider local laws and regulations. • Work Environment & Flexibility • InclusionWe’re committed to creating a workplace where everyone feels they belong and can thrive. We know the best ideas come when we bring different voices to the table, so we're building a team as dynamic as the diners and restaurants we serve—and fostering a culture where everyone feels welcome to be themselves. • Inclusion • If you need accommodations during the application or interview process, or on the job, we’re here to support you. Please reach out to your recruiter to request any accommodations.