scout-ai - GTM Customer Engineer
Requirements
• 4+ years of experience in technical roles such as Customer Engineer, Forward Deployed Engineer, Software Engineer, or Technical Product Manager with a desire to work closely with customers; former technical founders are also encouraged to apply • Production experience with LLMs, VLMs, and/or VLAs including advanced prompt engineering, agent development and frameworks, evaluation frameworks, transcript analysis, MCP, and deployment at scale • Strong programming skills with proficiency in JSON, Python or TypeScript and experience building production applications • Ability to navigate ambiguity and execute across domains with intellectual openness, finding simple solutions to complex problems • High-cooperation mindset for cross-organizational collaboration, balancing competing priorities with integrity • Passion for advancing safe, beneficial AI systems through creative technical applications • Exceptional communication skills to convey technical concepts to diverse stakeholders while maintaining a low ego and collaborative approach • At least a Bachelor’s degree in a related field or equivalent experience • Must be a U.S. Person due to required access to U.S. export controlled information or facilities • Passion about defense of the United States and its allies • May be expected to obtain and hold a U.S. Top Secret security clearance • We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification as listed.
Responsibilities
• Serve as a specialist technical advisor to Scout AI customers as they deploy new capabilities enabled by Fury — from discovery through deployment — coordinating internally across multiple teams to drive customer success • Partner with account executives and solutions architects to translate customer mission and business requirements into technical solutions • Influence technical architecture decisions and customer product strategy by developing customized pilots, prototypes, and evaluation suites • Lead hands-on technical workshops and reviews with customer engineering teams • Recruit, mentor, and lead a growing team of customer engineers, defining the playbooks and processes that scale the GTM engineering function • Identify common design patterns and contribute insights back to our Product and Engineering teams • Create scalable public and internal assets documenting the latest prompting, evaluation, agentic, and architecture techniques for Scout AI foundation models • Maintain strong knowledge of the latest developments in LLM, VLM, VLA, and robotic foundation model capabilities, implementation patterns, and AI product development stacks • Travel occasionally to customer sites for workshops, implementation support, and building relationships • Attend conferences, lead speaking engagements, and write blog posts and white papers on topics surrounding the AI and autonomy space
Benefits
• Work on the world’s most important frontier, ensuring U.S. and allied dominance in the age of intelligent machines • Be a core part of a team building the first defense-specific robotic foundation model • Collaborate with some of the top engineers in autonomy, AI, and national security • See your work deployed on real systems • Help define the future of intelligent defense systems • Backed by Draper Associates, Booz Allen Ventures, and other top investors • Meaningful equity • Premium medical, dental, and vision plans with $0 paycheck contribution • Competitive PTO and company holiday calendar • Catered lunch daily and fully stocked kitchen • Relocation assistance (depending on role eligibility)
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