• Dig into customers’ support tickets and data to find where AI can fully resolve queries, and where it can’t yet
• Build, test, and refine AI workflows from first draft through to production
• Help connect workflows to customer systems through APIs, and test integrations before they go live
• Use Claude Code and other AI tools to speed up analysis, build internal tooling, and improve how the team works
• You’ll leave knowing how AI agents are deployed end to end at scale in regulated industries. You’ll also have hands-on skills in workflow design, API integrations, testing and evaluation, and LLM fundamentals, and experience turning a customer’s messy real-world problem into a working solution.
• We’d love to talk if you
• Are curious and learn fast. You pick up new tools quickly and enjoy figuring things out.
• Are technically confident. You don’t need to be a software engineer, but you’re comfortable reading API docs and working with data.
• Sweat the details. You notice when something’s off, ask good questions, and follow through.
• Communicate clearly with technical and non-technical people alike.
• Are genuinely interested in AI. It’s a bonus if you’ve experimented with LLMs or built something with AI tools on your own.