terawattinfrastructure - Terawatt Infrastructure - EV Site Operations Specialist
Requirements
• Reporting to the Manager, Network Operations, the EV Site Operations Specialist will work in close collaboration with the Site Operations Team and Network Operations contractors. • 2–3 years of experience in commercial fleet operations, EV charging network operations, or a related technical field • Familiarity with standard processes, protocols, and systems required to execute network operations functions • Technical understanding of EVSE hardware and software with the ability to diagnose issues across integrated systems • Experience working within and contributing to customer support or network operations teams • Experience working within customer support or network operations teams in a fast-paced environment • Experience working with equipment and service vendor support teams • Strong professional communication skills with customers, partners, and vendors • We are building a team that represents a variety of backgrounds, perspectives, and skills. At Terawatt, we continuously strive to foster inclusion, humility, energizing relationships, and belonging, and welcome new ideas. We're growing and want you to grow with us. We encourage people from all backgrounds to apply. • If a reasonable accommodation is required to fully participate in the job application or interview process, or to perform the essential functions of the position, please contact [email protected]. • Terawatt Infrastructure is an equal-opportunity employer.
Responsibilities
• Drive network reliability by leading the team with a hands-on, technically grounded approach • Deliver a consistently high standard of customer service– responsive, accountable, and solutions-oriented • Support facility maintenance in coordination with the Facilities Team, following standardized procedures and proactive issue-reporting culture • Execute and continuously improve team workflows and SOPs • Serve as the primary point of escalation for the 24/7 Network Ops team • Facilitate communications to EVSE and infrastructure vendors when needed • Respond quickly and effectively to issues impacting site and network performance • Track and report performance metrics for the network of deployed assets • Collaborate with Site Operations team members to satisfy SLAs and maintain 99.9% uptime
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