lendable - IT Support Engineer
Requirements
• Minimum of 3+ years experience in IT Support/Service desk support • Experience with Mobile Device Management (MDM) systems such as Jumpcloud, Jamf or Kandji. • Must have experience in using ITSM/Service Desk ticketing systems such as Zendesk, Jira, and Freshdesk. • Experience in repairing and/or troubleshooting all various computers and operating systems, especially MacOS • A natural problem solver with a high level of attention to detail & excellent verbal and written communication • A self-starter who takes full ownership of tasks and projects, working independently to effectively manage their workload • Willingness to visit our office locations in Kent and London as required • Have some scripting knowledge and/or experience. (Bash or PowerShell) • Industry-specific background knowledge, particularly in sectors like finance. • Experienced in network management and troubleshooting • Experience / understanding security protocols and threat mitigation strategies to protect systems and data.
Responsibilities
• Be the first point of contact for our office staff with their IT issues • An enthusiastic attitude towards learning and flexibility to adapt to new challenges or changes in direction • Provide direct support for Windows and MacOS. Ensuring they are up-to-date and compliant with the IT standards • Support IT BAU tasks, including ticketing, troubleshooting, and maintenance, as well as managing repairs and disposal of tech equipment. • Onboarding of new joiners across multiple geographic locations and support with their technical needs • Maintain and troubleshoot other office technical equipment, i.e. Video conferencing equipment, network and other IT peripherals • Improve and develop our systems with automations and scripting deployments
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